How to Handle BigCommerce Order Management Easily
Running an online store is exciting, but keeping up with orders can be a real challenge. As your business grows, managing orders on BigCommerce can quickly become overwhelming. However, there are simple tips and tricks to streamline your BigCommerce order management process. In this post, we will share easy-to-follow practices to help you stay on top of orders and provide a stellar customer experience without all the stress and headaches. Essential to Know about BigCommerce Order Management You should look at every step from when a customer pays for an order until you deliver their products. Look for ways to make this whole process better for your customers because improving the order experience can help you make more money. Receiving and Processing Orders It is best to have a central place to view all orders and inventory levels, especially if you sell on multiple platforms. BigCommerce consolidates your orders automatically and updates inventory if tracking is enabled. Payment processing is built into the platform with PCI-compliant gateways. Many allow automatic payment capture when an order is placed or a manual authorization letter. Choose the method that fits your business – automatic capture works well if you don’t produce products in-house. Most gateways include basic fraud prevention like Address Verification and Card Verification Value checking. Some, like PayPal by Braintree, also support 3D Secure for extra verification at checkout. You should check their Fraud Prevention Guide to learn more about eCommerce fraud. How you process paid orders depends on where you store products. For in-house fulfillment from your own warehouse, you’ll need to manually update each order stage. You need to train staff on using the BigCommerce control panel properly and document processes to stay consistent. Alternatively, use a third-party logistics (3PL) service integrated with BigCommerce, like Skubana, Brightpearl or ShipBob. They can automate most order processing by syncing data across your warehouses for flexible routing and fulfillment. Fulfilling Orders Order fulfillment involves three main steps – Picking, Packing, and Shipping. This is where implementing automation or streamlined processes can greatly improve speed and accuracy. When just starting out with a low order volume, it’s fairly straightforward to avoid mistakes. However, as you grow and process orders from multiple channels routing to various fulfillment locations, it can quickly become overwhelming. Picking: Technology like tablets, voice-picking, and time-tracking software can further boost productivity, but smart warehouse design is essential. Improving picking efficiency starts with an organized warehouse layout: Packing: The packing stage is more than just boxing items – it’s an opportunity to demonstrate care for each order through efficient and accurate fulfillment: Automation becomes crucial for efficiently handling large order quantities without sacrificing precision. Evaluate your fulfillment workflow and identify opportunities to reduce manual tasks through integration and outsourcing. Practicing Post-Sale Experience The experience after someone buys from you is very important. It can help you get more customers and make more sales. For new businesses, a good post-sale experience helps people learn about your brand. Happy customers are more likely to tell friends and family, getting you new buyers. For businesses with existing customers, the post-sale experience keeps those customers coming back. It’s easier to get someone who already bought from you to buy again than to find a completely new customer. Customers who keep buying from you are very valuable. After making a purchase, follow up with customers, offer support, give tips on using the product, and ask for feedback. A great post-sale experience leads to positive reviews, referrals, and repeat sales. Don’t overlook it! Keeping customers happy after buying pays off in the long run. How to Handle BigCommerce Order Management Easily with Atom8’s Quotation Feature With Atom8’s Quotation Feature, handling BigCommerce order management becomes easy, especially for B2B businesses. This powerful tool allows you to take control of the entire quoting and ordering process, streamlining operations for both merchants and customers. Sales representatives can set custom quote prices and send them directly to merchants, offering flexibility in pricing that may be lower than the listed rates. Store admins don’t need to worry about monitoring these types of orders, as the system handles them seamlessly. Merchants and sales staff can receive notifications when quote prices reach predefined thresholds, ensuring proper oversight. This feature is particularly useful for scenarios where company users order items with limited quantities or when total order amounts don’t meet minimum requirements. Unlike BigCommerce’s native functionality, which applies minimum order quantities universally, Atom8’s Quotation Feature allows you to set specific minimums for B2B quotes only. This level of customization ensures a tailored experience for your B2B customers without impacting B2C operations. Moreover, store merchants gain additional control by having the ability to delete quotes or send email reminders to B2B buyers to update their quotes as needed. This level of flexibility and communication helps streamline the quoting process, leading to a smoother overall experience for both parties. By leveraging Atom8’s Quotation Feature, BigCommerce merchants can effortlessly manage their B2B order flow, providing a personalized and efficient experience for their valued customers. In Conclusion, Streamlining your BigCommerce order management processes is crucial for providing an exceptional customer experience and driving business growth. By implementing the strategies outlined in this guide, you’ll be able to centralize orders, automate fulfillment, and deliver a seamless purchase journey. If you need further assistance in optimizing your BigCommerce store for simplified and automated order handling, our experts are here to help. Contact us today to learn how we can customize BigCommerce order management solutions to elevate your eCommerce operations!
Keep Shoppers Informed: Improve BigCommerce Out-of-Stock Notification
When customers want to buy something from your online store, it might be frustrating if the item is out of stock. They may leave without making a purchase. But what if you could let shoppers know when that product will be available again? Keeping customers informed can help you keep their interest and improve their shopping experience. In this blog post, we will discuss how to enhance the BigCommerce out-of-stock notification feature in your store. By making a few simple changes, you can provide better updates to customers and increase the chances of making a sale when items are back in stock. Tips for Dealing with Out-of-Stock Items Without Hurting Sales Sometimes, items run out and cannot be sold for a short time. But there are things you can do to fix this problem for your website. Let’s look at five great tips for when products on your site are no longer available. Tell customers if the product is gone forever or just for now There are two kinds of out-of-stock products: ones that cannot be sold right now, and ones that have been permanently discontinued. You should let customers know which category the product falls into. This way, they’ll understand if the product will come back or not. If a product is just temporarily out of stock, instead of removing the page, you can allow customers to add it to their wish list. Then you can let them know once it’s available again. Keeping the product page up helps your website’s search rankings, which can lead to more sales in the future. Suggest a different but similar product When a product is out of stock, you can suggest other similar products to customers based on what they usually like and buy. Since you know what kinds of things your customers want, showing them relevant product options will help you make more sales. It’s usually not a good idea to just redirect customers from the out-of-stock page back to your homepage. That might cause them to leave your website altogether, and it makes it harder for them to find and purchase something else. The better approach is to guide customers to keep browsing and exploring other products you offer. Update customers on when the product will be available again If a product is temporarily out of stock, take that opportunity to get customers’ email addresses. Instead of redirecting them elsewhere on your website, ask them to provide their email so you can notify them when the product is available again. Collecting customer emails for out-of-stock items allows you to grow your email list and make future sales. By sending emails to promote when that product returns, you can bring those interested customers back to your site to purchase it. Without email updates, over half of potential sales from out-of-stock products may be lost as customers buy elsewhere instead. Email marketing gives those interested buyers a way to easily return to your site once you have the product back in stock. Make out-of-stock items harder to be visible Besides sending BigCommerce out of stock notification, one strategy for handling out-of-stock products is to move those listings to the bottom of search results or product pages. By reducing their visibility, fewer customers will click on the unavailable items. This “out of sight, out of mind” approach helps maintain your website’s search rankings while pushing customers toward products you have in stock. Manually adjusting product visibility every day based on inventory levels can be difficult. Using specialized software, like Back Order, that automatically updates your inventory helps you stay ahead of stock issues. The software alerts you right away when something is out of stock, giving you a chance to adjust that product’s visibility before customers get frustrated. Allow a pre-order strategy for your store You can allow customers to pre-order products that will be back in stock soon. This pre-order strategy captures customer interest and encourages them to return to your website when the item is available again. Providing a pre-order option keeps customers engaged with your site as they wait for the product to come back. You can give them a “Notify Me” button, so they get updates on when it will be in stock. Clear communication about availability helps build customer loyalty. Letting customers pre-order out-of-stock items creates excitement and commitment to purchasing once you have them back. They’ve already decided they want that product from your store. Improve BigCommerce Out of Stock Notification with Back Order by GritGlobal About the App The BackOrder App allows you to keep selling even when your products go out of stock. Instead of losing those sales, customers can backorder items until you restock. Just choose which products to enable backorders for, and the app does the rest automatically when inventory hits zero. You can apply backorders to full products or just specific variants like sizes and colors. Customize the messaging customers see. Set thresholds for maximum backorder quantities and provide estimates on when items will be back in stock. BackOrder of GritGlobal can work seamlessly with your existing inventory management system, reflecting any updates in real time. Our support team is available 7 days a week to assist you with any questions about using the BackOrder App effectively. App Features The BackOrder app allows customers to order products that are currently out of stock. Instead of missing out on those sales entirely, you can take backorders and deliver the items once you have them back in stock. Just install the app, choose which products to enable backorders for, and BackOrder takes care of the rest automatically when inventory is depleted. Customize the notifications and messaging to let shoppers know an item is backordered and when it’s expected back in stock. You can also design the BigCommerce out of stock notifications to match your branding. Set limits on how many backorders to accept and provide estimated restock dates to customers. This helps you manage incoming inventory levels. Get real-time reports on your backorder
Boost B2B Sales: Automate Workflows with B2B BigCommerce Partner & Gritglobal
Today business world moves at a breakneck pace. To drive growth and stay ahead of competitors, it is crucial for B2B companies to streamline operations and optimize workflows. For those leveraging BigCommerce, you can definitely integrate cutting-edge automation solutions. By partnering with Grit Global, a leading B2B BigCommerce partner, businesses can unlock the potential of automated workflows. This revolutionizes sales processes and boosts overall efficiency. This blog post explores how this powerful combination helps automate key workflows, enhance customer experiences, and ultimately drive sustainable B2B sales growth. Best Methods to Boost B2B Sales in Today’s Competitive Landscape To boost sales and outshine the competition, businesses must adopt a strategic approach combining targeted customer identification, compelling value propositions, and leveraging cutting-edge technologies. Identifying Your Target Customers Begin with thorough market research to gain insights into your industry, competitors, and what customers want. It is helpful to gather key information like customers’ age, gender, location, and occupation. But go beyond just basic details, it is vital to understand their values, preferences, and behaviors too. This deeper knowledge allows you to create products and services that truly meet their needs and desires. Also, take a close look at your current customers and see what they have in common – company size, industry, challenges they face. Observe how they make purchases and behave. With all this information, you can build detailed profiles or personas of your ideal target customers. Combining market research data, customer demographics, and behavioral insights gives you a clear picture. You can identify and target the customers most likely to benefit from your B2B offerings, increasing your chances of success. Creating a Compelling Value Proposition Developing a compelling value proposition is equally important. This concise statement should communicate what sets your product or service apart from the rest. That will convince potential customers to choose your business. To craft an effective value proposition, start by understanding your target audience’s pain points and how your offering can alleviate their challenges. Highlight the key benefits and outcomes your product or service provides to articulate them clearly and concisely. Building Customer Trust and Credibility Building trust and credibility is paramount in the B2B realm as decision-making often hinges on a brand’s reputation. Consistently delivering on your promises and providing exceptional customer experiences are key to establishing trust and credibility. In addition, you should maintain open and transparent communication and provide outstanding customer support to solidify your brand’s trustworthiness. Using Technology to Streamline Sales Sales automation solutions from a B2B BigCommerce partner can harness artificial intelligence (AI) and automation tools to drive efficiency and productivity. These cutting-edge technologies automate repetitive tasks like data entry, lead evaluation, and follow-up emails. This frees up valuable time for sales teams to focus on building relationships and closing deals – the core drivers of revenue. Furthermore, sales automation tools include Customer Relationship Management (CRM) systems, email marketing automation, and AI-powered chatbots. These technologies enable businesses to manage customer interactions effectively, track leads, and deliver personalized experiences at scale. By automating manual processes, businesses can streamline operations, reduce errors, and gain valuable insights into customer behavior. Effective Strategies to Generate Leads Implementing effective lead generation strategies will ensure a steady stream of qualified prospects. By employing targeted tactics to attract potential customers, businesses can increase their chances of converting leads into sales. Perfecting the Sales Process Journey A robust B2B BigCommerce partner can help a business eliminate unnecessary complexities and bottlenecks. Then, it is more likely to accelerate the sales cycle and enhance customer satisfaction. What they can do is to cooperate with standardized sales workflows, automation tools, and comprehensive training and resources for sales teams. These effects can contribute to a more organized, collaborative, and customer-centric sales process. Analyzing and Improving Sales Performance Regular assessments of sales data will reveal strengths, weaknesses, and areas for optimization. These insights will help businesses make data-driven decisions, refine their strategies, and allocate resources effectively. And if necessary, they can implement targeted sales training and coaching to enhance overall sales performance and surpass targets. Automate Workflows with B2B BigCommerce Partner & Grit Global Atom8 B2B of Grit Global is an innovative BigCommerce automation solution. We have teamed up to revolutionize the way B2B BigCommerce businesses operate. By harnessing the power of automation, companies can definitely streamline their workflows, boost productivity, and supercharge their sales. Let’s explore the excellent features of Atom8 Automation that can help you automate workflows in your B2B businesses: Marketing Automation With Atom8 B2B, marketing automation becomes a breeze with auto-publishing blogs and themes on a predefined schedule. This feature will ensure your content stays fresh and engaging. The app also helps you automatically apply product discounts for sales campaigns and seamlessly revert to regular pricing once the promotion ends. Also, your brand can capture your audience’s attention with automated banner ad rotations during peak sales seasons. The BigCommerce integration with popular marketing platforms like Klaviyo, MailChimp, and other CMS via API enable you to streamline your marketing efforts and communicate with your audience more effectively. Sales Automation Atom8 B2B is a B2B BigCommerce partner for sales automation as it effortlessly automates time-sensitive sales campaigns. This ensures your promotions are always on point. Apply discounts based on product attributes with ease, and let Atom8 B2B handle the daily workflow of switching themes and pricing automatically. What else can you do to maximize the impact of your sales efforts? The Atom8’s sale automation can automatically tag and send targeted emails to high-value buyers, nurture those lucrative relationships and drive conversions. Customer Management Atom8 B2B empowers you to segment your customers based on various criteria, unlocking a wealth of opportunities for personalized engagement. Easily group customers by purchase amount, lifetime value, or even domain name, enabling you to tailor your messaging and offerings to their specific needs. And that’s not all – Atom8 B2B seamlessly integrates with Klaviyo, MailChimp, and other CMS, allowing you to tag customers and sync their data across platforms. It will ensure a cohesive and personalized customer
