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Custom Pricing

Workflow Availability







Workflow triggered by time

Workflow with delayed condition checking

Workflow with delayed action

Real-time Notification

Send notification email

Product Management

Publish products

Change product sale price

Add products to category

Add product custom fields

Change product inventory

Change product availability

Change availability text

Change product title

Change product condition

Assign pricelist

Change product sort order

Set featured product

Publish price list

Add a Trello Card

Assign products into BackOrder

Content Management

Publish banner ads

Publish category page

Switch theme

Publish blog post

Publish web page

Order Management

Change order status

Add order note

Archive order

Capture payment

Void payment

Tag order in ShipStation

Add order note in ShipStation

Customer Segmentation

Assign customers to group

Add custom attribute to customer

Add customers to SendGrid list

Add customers to Klaviyo list

Tag customer in MailChimp

Customer Communication

Send email to customer via SendGrid

Send email to customer via MailChimp

Alert customers or team members via Slack

Analytic Report

Execution history

Data Storage

Implement External Data

Send HTTP request

Export to Google Sheet


Dedicated Support


Automated email training

Automated email training

Support Channels

Email + Facebook

Email + Facebook

Critical response SLA

48-hour SLA

48-hour SLA

Designated support & priority ticket routing

Frequently asked questions

Each workflow consists of a trigger, conditions, and actions.
1. Workflow is triggered by time or by the event run in your e-Commerce store, such as an order being placed, a customer being added, or a product being created.
2. Condition works like a filter. For example, if your store has 200 orders per day and you want to perform actions on not all but only the high-value orders, the condition you need to set would be “Order amount is greater than a certain amount”.
3. Action is the task that will be performed by the workflow, such as adding product to categories, assigning customer to a group, or changing order status.

Conditions are determined by the selected trigger. Different triggers come with different conditions.
For example, selecting trigger “Customer created” will reveal conditions relevant to the customer.

Some actions are dependent on the trigger you’ve selected. For example, action “Assign customer to a group” is only available for the triggers that are relavant to customer and order. It is not available for the triggers related to product.
In addition to the actions that are dependent on the trigger, some actions are always available, such as notification actions.

Standard Atom8 users are limited at 3 workflows.

Enterprise customers can create unlimited workflows to freely scale up their e-commerce automation.

Action credit is the number of credits burned when the action is performed. Some actions cost more credits than others because they cost us money to perform on your behalf, such as sending email or SMS text messages.

Action credits are only deducted when an action is performed. They are not deducted when checking conditions to see if an action should be performed. For example, if you have a workflow that is looking for a particular condition in order and your store gets thousands of orders, but the condition only occurs rarely, you’ll only be charged when the conditions are met and the action is performed.

In case that workflow is triggered by time, each action may be performed on multiple items.
Check the example below:
– You have a workflow to make all the products in the “Black Friday” category visible on the storefront at a specific time. There are 100 products belonging to this category.
– Action “Make product visible on storefront” costs 1 credit for each time it’s performed.
– When the workflow is run, it will publish 100 products which means the action “Make product visible on storefront” is performed 100 times. Therefore, the total credit burned for this run is 100 credits.

That depends on how much you use Atom8 Automation (hopefully a lot)!
Check the example below:
– You have one workflow that is triggered when an order is created. The workflow checks if the order amount is greater than $5,000 to add the customer to “VIP customers” group.
– Action “Assign customer to a group” costs 1 credit for each time it’s performed.
Let’s say you have 3,000 orders per month and 10% of your orders are greater than $5,000, you will need 300 credits (300 times action is performed * 1 credit per time) per month for this workflow.

Actually, you can!
As an example, let’s say you want to assign a customer to “VIP customer” group if their order amount is greater than $5,000.
You can create a workflow like this:
– When an order is created (trigger)
– Check if the order amount is greater than $5,000 (condition)
– If Yes, assign customer to “VIP customer” group (action)

You can even optimize the workflow as below:
– When an order is created (trigger)
– Check if the customer already belongs to “VIP customer” group or not (condition 1)
– If Yes, do nothing 
– Else, check if the order amount is greater than $5,000 (condition 2)
– If Yes, assign customer to “VIP customer” group 

The second workflow will not perform the action if the customer already belongs to “VIP customer” group, so it can save you credits.

When you hit 70% or 90% of your credit limit, we’ll email you letting you know that you are running low on credits and should either upgrade or tweak your workflows.
When you hit the threshold, you’ll be notified as well.
You still be able to use Atom8 to build and modify your workflows, but all the workflows will be paused until your credit limit is extended in case you upgrade your subscription plan or until the next calendar month.

When you upgrade, you will be immediately charged a prorated amount for the partial billing cycle period that you are going to be using the new plan. Also, the new features and credits will be available to you immediately.
When you downgrade, you will retain your old features until the end of your billing cycle. At that point, you will be moved to the new plan.

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