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Workflow Availability
3
Unlimited
Credits
3,000
45,000
Scheduling
Workflow triggered by time
Workflow with delayed condition checking
Workflow with delayed action
Real-time Notification
Send notification email
Product Management
Publish products
Change product sale price
Add products to category
Add product custom fields
Change product inventory
Change product availability
Change availability text
Change product title
Change product condition
Assign pricelist
Change product sort order
Set featured product
Publish price list
Add a Trello Card
Assign products into BackOrder
Content Management
Publish category page
Switch theme
Publish blog post
Publish web page
Order Management
Change order status
Add order note
Archive order
Capture payment
Void payment
Tag order in ShipStation
Add order note in ShipStation
Customer Segmentation
Assign customers to group
Add custom attribute to customer
Add customers to SendGrid list
Add customers to Klaviyo list
Tag customer in MailChimp
Customer Communication
Send email to customer via SendGrid
Send email to customer via MailChimp
Alert customers or team members via Slack
Analytic Report
Execution history
Data Storage
Implement External Data
Send HTTP request
Export to Google Sheet
Multi-Storefront
Dedicated Support
Onboarding
Automated email training
Automated email training
Support Channels
Email + Facebook
Email + Facebook
Critical response SLA
48-hour SLA
48-hour SLA
Designated support & priority ticket routing
Frequently asked questions
Each workflow consists of a trigger, conditions, and actions.
1. Workflow is triggered by time or by the event run in your e-Commerce store, such as an order being placed, a customer being added, or a product being created.
2. Condition works like a filter. For example, if your store has 200 orders per day and you want to perform actions on not all but only the high-value orders, the condition you need to set would be “Order amount is greater than a certain amount”.
3. Action is the task that will be performed by the workflow, such as adding product to categories, assigning customer to a group, or changing order status.
Conditions are determined by the selected trigger. Different triggers come with different conditions.
For example, selecting trigger “Customer created” will reveal conditions relevant to the customer.
Some actions are dependent on the trigger you’ve selected. For example, action “Assign customer to a group” is only available for the triggers that are relavant to customer and order. It is not available for the triggers related to product.
In addition to the actions that are dependent on the trigger, some actions are always available, such as notification actions.
Standard Atom8 users are limited at 3 workflows.
Enterprise customers can create unlimited workflows to freely scale up their e-commerce automation.
Action credit is the number of credits burned when the action is performed. Some actions cost more credits than others because they cost us money to perform on your behalf, such as sending email or SMS text messages.
Action credits are only deducted when an action is performed. They are not deducted when checking conditions to see if an action should be performed. For example, if you have a workflow that is looking for a particular condition in order and your store gets thousands of orders, but the condition only occurs rarely, you’ll only be charged when the conditions are met and the action is performed.
In case that workflow is triggered by time, each action may be performed on multiple items.
Check the example below:
– You have a workflow to make all the products in the “Black Friday” category visible on the storefront at a specific time. There are 100 products belonging to this category.
– Action “Make product visible on storefront” costs 1 credit for each time it’s performed.
– When the workflow is run, it will publish 100 products which means the action “Make product visible on storefront” is performed 100 times. Therefore, the total credit burned for this run is 100 credits.
That depends on how much you use Atom8 Automation (hopefully a lot)!
Check the example below:
– You have one workflow that is triggered when an order is created. The workflow checks if the order amount is greater than $5,000 to add the customer to “VIP customers” group.
– Action “Assign customer to a group” costs 1 credit for each time it’s performed.
Let’s say you have 3,000 orders per month and 10% of your orders are greater than $5,000, you will need 300 credits (300 times action is performed * 1 credit per time) per month for this workflow.
Actually, you can!
As an example, let’s say you want to assign a customer to “VIP customer” group if their order amount is greater than $5,000.
You can create a workflow like this:
– When an order is created (trigger)
– Check if the order amount is greater than $5,000 (condition)
– If Yes, assign customer to “VIP customer” group (action)
You can even optimize the workflow as below:
– When an order is created (trigger)
– Check if the customer already belongs to “VIP customer” group or not (condition 1)
– If Yes, do nothing
– Else, check if the order amount is greater than $5,000 (condition 2)
– If Yes, assign customer to “VIP customer” group
The second workflow will not perform the action if the customer already belongs to “VIP customer” group, so it can save you credits.
When you hit 70% or 90% of your credit limit, we’ll email you letting you know that you are running low on credits and should either upgrade or tweak your workflows.
When you hit the threshold, you’ll be notified as well.
You still be able to use Atom8 to build and modify your workflows, but all the workflows will be paused until your credit limit is extended in case you upgrade your subscription plan or until the next calendar month.
When you upgrade, you will be immediately charged a prorated amount for the partial billing cycle period that you are going to be using the new plan. Also, the new features and credits will be available to you immediately.
When you downgrade, you will retain your old features until the end of your billing cycle. At that point, you will be moved to the new plan.