BigCommerce: Edit Packing Slip Settings for Accurate Orders

bigcommerce edit packing slip

Did you know that Amazon processes approximately 66,000 packages an hour, amounting to roughly 1.6 million orders daily​​? This staggering volume underscores the importance of efficient order fulfillment practices in eCommerce. Packing slips are crucial for ensuring accurate order fulfillment and enhancing customer satisfaction. In BigCommerce, customizing packing slips to match your business needs can streamline operations and enhance the customer experience. This guide will walk you through the steps to Bigcommerce edit packing slip settings for precise and efficient order processing.

Importance of Customizing Packing Slips in BigCommerce

BigCommerce edit packing slip settings is more than just a task; it is a strategic move that can significantly impact your business operations. By tailoring your packing slips, you can ensure that each order is accurate and that customers receive the right products on time. Let’s explore why this is so important.

Enhancing Order Accuracy

Accuracy is paramount when fulfilling orders. Customizing your packing slips helps ensure that all the necessary details are included, reducing the risk of errors.

  • Detailed Information: By including specific details like product names, quantities, and SKU numbers, you can minimize mistakes during the packing process.
  • Clear Instructions: Adding special instructions or handling notes ensures that products are packed according to your standards.
  • Customer Details: Accurate customer information, including shipping addresses and contact numbers, helps prevent delivery issues.

Enhancing order accuracy through customization not only saves time and resources but also boosts your business’s reputation for reliability.

Improving Customer Experience

A well-customized BigCommerce edit packing slip can significantly improve the customer experience. It’s one of the first things customers see when they open their packages, and it can leave a lasting impression.

  • Professional Appearance: A packing slip that matches your branding enhances the overall professionalism of your package.
  • Personal Touch: Including personalized messages or thank-you notes can make customers feel valued.
  • Additional Offers: Adding coupons or promotional codes encourages repeat purchases and builds customer loyalty.

Improving the customer experience through thoughtful packing slip customization can lead to higher satisfaction and repeat business.

Streamlining Fulfillment Processes

Efficient fulfillment processes are crucial for any eCommerce business. BigCommerce edit packing slip settings can streamline these processes by making it easier for your team to identify and pack items quickly and accurately.

  • Simplified Workflow: Custom packing slips can be designed to match your fulfillment workflow, making it easier for staff to follow procedures.
  • Error Reduction: Clear, well-organized information reduces the chance of packing errors, leading to fewer returns and exchanges.
  • Time Efficiency: Customized slips that include all necessary information at a glance can speed up the packing process, saving valuable time.

Streamlining fulfillment processes through effective packing slip customization enhances operational efficiency and reduces costs.

Steps to Edit Packing Slip Settings in BigCommerce

BigCommerce edit packing slip settings is a straightforward process that can be broken down into several manageable steps. By following these steps, you can create packing slips that meet your specific needs.

Accessing Packing Slip Settings

To begin customizing your packing slips, you first need to access the relevant settings in BigCommerce. Here’s how you can do it:

To access the packing slip settings:

  1. Navigate to the BigCommerce Control Panel: Log in to your BigCommerce account and go to the control panel.
  2. Go to Orders > View: This section lists all your orders.
  3. Select Orders: Check the boxes next to the orders for which you want to print packing slips.
  4. Print Packing Slips: Select “Print Packing Slips” from the action menu.

By following these steps, you can easily access and print packing slips for the selected orders.

Downloading and Editing the Packing Slip Template

Once you have accessed the packing slip settings, the next step is to download and edit the packing slip template. This allows you to make detailed customizations to meet your needs.

To download and edit the template:

  1. Download the Printable Packing Slip .zip File: This file contains the HTML skeleton of your packing slip.
  2. Open the HTML File in a Text Editor: Use your preferred text editor to open the HTML file and start making customizations.

Downloading and editing the packing slip template is essential for making any changes that reflect your brand and operational needs.

Customizing the HTML File

Customizing the HTML file of your packing slip allows you to include specific details and styling elements that align with your brand.

To customize the HTML file:

  1. Modify the Template: Include or exclude specific variables such as %%GLOBAL_ProductsTable%% for product details or %%GLOBAL_HeaderLogo%% for the company logo.
  2. Use CSS Styling: Adjust the appearance of the packing slip using CSS within the HTML file to ensure it meets your branding requirements.

Making these customizations ensures that your packing slips are informative, professional, and aligned with your brand identity.

Uploading the Customized Packing Slip

After customizing the HTML file, the final step is to upload it back to your BigCommerce store.

To upload the customized packing slip:

  1. Upload to WebDAV’s /template/ Folder: Place the edited HTML file in the WebDAV’s /template/ folder.
  2. Replace the Default File: Ensure the new file replaces the default file, so your changes are saved and applied.

Uploading the customized packing slip ensures that your changes are live and your packing slips are tailored to your specific needs.

Additional Customization Tips for Packing Slips

Customizing BigCommerce edit packing slip goes beyond basic edits. There are several advanced customization tips that can further enhance the functionality and appearance of your packing slips.

Adding Product Images

Including product images on your packing slips can help in the accurate identification and packing of items.

  • Visual Verification: Product images allow for quick visual verification, reducing the chances of packing errors.
  • Enhanced Presentation: Images can make the packing slip more appealing and informative for the customer.

Adding product images is a simple yet effective way to enhance the utility and aesthetic of your packing slips.

Including Backorder Notes

Backorder notes provide customers important information about items not currently in stock.

  • Transparency: Informing customers about backordered items builds trust and sets clear expectations.
  • Instructions: Include instructions on what to expect regarding backorder fulfillment and delivery times.

Including backorder notes ensures that customers are well-informed and reduces potential dissatisfaction.

Adjusting Logo Size and Placement

Your company logo is an important branding element on your packing slips. Adjusting its size and placement can enhance the overall look.

  • Brand Visibility: Ensure your logo is prominently displayed to reinforce brand identity.
  • Professional Appearance: Properly sized and placed logos contribute to a professional and cohesive look.

Adjusting the logo size and placement helps maintain a consistent and professional brand image on all packing slips.

Leveraging Automation Tools

Using automation tools can streamline the process of customizing packing slips and ensure consistency across all orders.

  • Automation Efficiency: Tools like can automate repetitive tasks, saving time and reducing manual errors.
  • Consistency: Automation ensures that all packing slips follow the same format and include the necessary details.

Leveraging automation tools enhances operational efficiency and ensures that your packing slips are consistently accurate and branded. 

Leveraging Atom8 for Efficient Packing Slip Customization

Using automation tools can streamline the process of customizing packing slips and ensure consistency across all orders. One such tool is Atom8, a powerful BigCommerce automation solution designed to simplify and enhance your eCommerce operations on BigCommerce. Here’s how Atom8 can assist in customizing and managing your packing slips:

Automation Efficiency

Atom8 can automate repetitive tasks, saving time and reducing manual errors. This tool allows you to create workflows that handle various aspects of packing slip customization without the need for constant manual intervention.

Consistency and Accuracy

Automation ensures that all packing slips follow the same format and include the necessary details. By setting up Atom8 to automatically generate and customize packing slips based on your predefined templates, you maintain a consistent look and feel across all orders.

Integration with BigCommerce

Atom8 integrates seamlessly with BigCommerce, enabling you to access packing slip settings directly from your store’s control panel. You can set up workflows that trigger the creation and customization of packing slips whenever an order is placed, ensuring timely and accurate order fulfillment.

Custom Workflow Examples

  1. Product Information Integration: Automatically include detailed product information such as names, quantities, and SKU numbers on the packing slips, ensuring that all necessary details are present.
  2. Customer Personalization: Add personalized messages or thank-you notes based on customer segments, enhancing the customer experience.
  3. Dynamic Branding: Automatically update branding elements such as logos and promotional messages to match current marketing campaigns or seasonal themes.

By leveraging Atom8, you can automate the customization of packing slips, ensuring they are always accurate, professional, and aligned with your brand. This not only improves operational efficiency but also enhances the overall customer experience. For more information on how to integrate Atom8 into your BigCommerce store, consider exploring the features and benefits detailed at GritGlobal.


BigCommerce edit packing slip settings is a vital task that can enhance order accuracy, improve customer experience, and streamline fulfillment processes. By following the steps to edit packing slip settings in BigCommerce, you can ensure that your packing slips are perfectly tailored to your business needs. For further assistance or to explore advanced customization options, feel free to contact us.

Implement these tips to make your packing slips an effective tool in your order fulfillment process and elevate your overall eCommerce operations.


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