Choosing the right automated workflow provider for your BigCommerce store can significantly impact your operational efficiency and customer satisfaction. As eCommerce continues to evolve, automation has become a crucial tool for businesses to streamline processes and scale operations. This post will compare several leading BigCommerce automated workflow providers, helping you make an informed decision that aligns with your business needs and goals.
Top Features of a Workflow Automation Software
While each platform has its unique strengths, the ideal solution should meet certain core criteria tailored to your business needs.
- Workflow visualization
Effective BigCommerce automated workflow software enables users to design processes that align with their organization’s specific needs. It should facilitate the creation of detailed action plans and map out the complete journey of each request. The software should also assign individual accountability for every step, ensuring clear responsibility as tasks move through various stages.
- Task assignment
Proper task assignment is key to balancing workloads effectively. A good system needs clear rules for allocating new tasks, considering their complexity, and spreading the work evenly.
This approach serves two important purposes: it helps prevent employee burnout and creates a clear structure where everyone understands their responsibilities.
- Collaboration
Handling incoming requests effectively demands teamwork, clear communication, and a solid grasp of procedures. Complex tasks may require input from experts or managers, depending on the situation. A good workflow automation platform should recognize these nuances. It should smoothly route tasks to the right team members.
- Visibility
Clear oversight of task progress is crucial for spotting workflow bottlenecks. With this insight, managers can step in to adjust priorities when delays occur, ensuring tasks get completed efficiently. This visibility also allows businesses to keep customers informed about resolution times and any potential delays, improving overall service quality.
- Analytics
The efficiency of resource use, time management, and task completion directly impacts costs, service quality, and customer happiness. A good workflow automation platform should provide managers with useful data to make informed decisions, fine-tune processes, and increase productivity across the board. To achieve this, the platform must collect and analyze data that truly matters to the business.
Top BigCommerce Automated Workflow Providers
Atom8
Atom8 stands out as a leading BigCommerce automated workflow provider, trusted by top stores to streamline operations and boost efficiency. This powerful tool allows businesses to automate customer management workflows to adapt to evolving purchasing behaviors.
Atom8’s excellence is recognized industry-wide, with two prestigious awards at the 2020 BigCommerce Flagship Partner Summit. The “Best User Experience” award highlights Atom8’s user-friendly design, simple installation process, and intuitive configuration. Additionally, the “Innovative Integration Award” acknowledges Atom8’s groundbreaking features that address critical merchant needs.
Zoho inventory
Zoho Inventory stands out as a top choice for expanding eCommerce ventures, particularly suited to small and medium-sized businesses with budget constraints. This tool excels in managing inventory across various sales platforms and streamlining order fulfillment.
Widely regarded as one of the most cost-effective BigCommerce automated workflow solutions available, Zoho Inventory helps online sellers increase sales and grow their operations. Its seamless integration capabilities allow users to connect their Amazon, Shopify, and eBay accounts through a single interface.
Zendesk
Zendesk has established itself as a leading brand in customer support and service. Its comprehensive suite includes tools for help desk management, email marketing, live chat, sales, and both employee and customer engagement.
At the forefront of help desk software, Zendesk empowers support teams to oversee all customer interactions from a central dashboard. It leverages automation to deliver personalized user experiences, streamlining customer service operations.
The platform’s user-friendly interface ensures smooth navigation for both agents and customers.
Drip
Zendesk has become a go-to name in customer support, offering a wide range of tools. Their all-in-one package covers help desk management, email campaigns, real-time chat, sales support, and ways to boost engagement for both staff and customers.
Leading the pack in help desk software, Zendesk gives support teams a bird’s-eye view of customer interactions through a single dashboard. By tapping into automation, it creates tailored experiences for users, making customer service more efficient. With its easy-to-use design, Zendesk makes navigation a breeze for support staff and customers alike.
Buffer
By 2026, social commerce sales are projected to hit $2.9 trillion. This figure underscores just how crucial social media has become for eCommerce brands.
Social platforms are now indispensable for reaching new customers on a large scale, serving as a major growth engine for online businesses.
Enter Buffer, a widely-used social media automation tool. It’s designed to help eCommerce businesses streamline their social media scheduling and analytics. With Buffer, businesses can save significant time daily by automating the scheduling and publishing of content across various networks including Facebook, Twitter, LinkedIn, Instagram, and Pinterest.
Choosing the Right Workflow Automation Tool in 2024
Consider your budget
Despite the wide range of products available for businesses of all sizes and types, finding a solution that balances cost-effectiveness with essential features can be tricky. Business leaders should be cautious, as software often comes with hidden costs not immediately apparent. It’s crucial to thoroughly evaluate options to ensure they meet both budgetary constraints and functional requirements.
Read their reviews
Review platforms such as Capterra and G2Crowd offer a wealth of valuable information. They provide detailed feature lists, clarify product categories, and showcase user experiences. While choosing highly-rated products is important, the real value lies in the authentic feedback from actual users. These firsthand accounts shed light on both the strengths and weaknesses of each product, offering crucial insights beyond simple star ratings.
Select the tool that helps you get started quick
When choosing a BigCommerce automated workflow tool, consider how quickly you can implement it and start seeing results. Avoid products with lengthy onboarding processes that could delay your progress. A free trial period can be invaluable, offering a hands-on experience with the tool’s functionality, user interface, and features. This firsthand experience is helpful before committing to a purchase.
Pick one that helps you scale
As companies expand, they need tools that can grow with them. This means software that offers more sophisticated features, manages increased workloads, and provides deeper analytics. Top-tier workflow management solutions evolve alongside businesses, easily accommodating more users and handling heavier demands. When comparing options, a close look at pricing pages can reveal how well each tool scales to meet growing needs.
Choose a solution committed to ongoing enhancement
While many products excel at their core functions, some fall short in providing comprehensive support. Pay attention to how often a product is updated—it’s a good indicator of the company’s dedication to fixing bugs, addressing defects, and implementing system-wide improvements. Look for providers that offer professional services, 24/7 customer support, and customization options.
To Sum Up
Each option we’ve explored offers unique features and benefits that cater to different business needs and scales. By carefully evaluating your requirements and comparing the providers discussed, you can make an informed decision that aligns with your eCommerce goals.
Contact us today for personalized guidance on selecting and implementing the perfect BigCommerce automated workflow solution for your store. Our team of GritGlobal experts is here to help you maximize your eCommerce potential and drive success!
