Guide To Capture Payment In BigCommerce

a woman holding a smartphone to make a payment

Capture payment refers to the process of authorizing a fund before it is approved and withdrawn from the sender’s bank account. Once being captured, the money will be reserved for this payment and cannot be spent anywhere else. It often takes 7 to 30 days to proceed with a capture request.

This is beneficial for e-commerce businesses in many ways. On the one hand, it reduces processing costs and increases customer satisfaction. Sometimes the payment can be reserved until customers receive the package. On the other hand, it reduces the risk of fraudulent orders with back-and-forth check-ups. That’s why this is becoming more and more popular among retailers, especially on BigCommerce. The platform allows users to capture orders with multiple payment gateways as long as they are authorized-only compatible. Otherwise, you can do this via Atom8.   

1. By BigCommerce payment gateway

You can only manually capture a fund in BigCommerce if your payment gateway supports this function. If you’re not sure about it, here is the list of some providers that allow for capture payment. But you’d better check with the developer for more information. 

Payment gateways

Country available

Adyen 30 countries
Affirm US
Afterpay AU, NZ, US 
Amazon Pay US, UK, DE, FR, IT, ES, LU, NL, SE, PT, HU, DK, IE, AT, BE, CY, CH AU, AT, BE, CA, CZ, DK, FI, FR, DE, IS, IE, IT, NL, NO, ES, SE, CH, UK, US 
Barclaycard Smartpay Advanced 49 countries
Barclaycard Smartpay Fuse UK, IE
Bluesnap Pyaments Over 200 countries
Bolt Payments US
CCAvenue IN
Chase Integrated Payments US, CA, UK 
Chase Merchant Services US, CA 55 countries
CyberSource Direct AU, AT, BE, CA, FI, FR, DE, IE, IT, NL, NZ, ES, UK, US
Elavon eCommerce Platform UK, IE
Elavon – Converge AU, AT, BE, CA, FI, FR, DE, HK, IE, IT, NL, ES, SE, CH, UK, US
eWay Rapid AU, NZ, US
First Data Payeezy Gateway US
Heartland Payment Systems US
Klarna Payments US, AU, AT, BE, DK, FI, DE, IT, NL, NO, ES, SE, CH, UK
MyVirtualMerchant US, CA, PR
Paymetric Services vary across countries
PayPal Services vary across countries
QuickBooks Payments US
Sage Pay UK, IE
SecureNet US
Sezzle AU, AT, BE,CA, DE, HK, IN, ID, IL, MX, NL, NZ, UK, US
Square US, CA, UK, AU
Stripe 26 countries
Windcave US, CA, UK, AU, NZ, SG, HK
Worldpay Ecomm US
Worldpay Core US
Zip AU
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 Set up Authorize Only 

To allow capture payment, you need to set up Authorize Only in advance.

Go to Store Setup > Payments, and click on the setting tab of the payment gateway. In this example, we use 

payment gateway setting tab in BigCommerce

Under Transaction type, select Authorize only and save your change. 

transaction type in BigCommerce payment setting

Now your system is ready to capture the funds given by a consumer. Go to Order > View, and click on the + icon next to the order you wish to capture payment. 

Under the order expand, click on Capture Funds in the billing section. Click OK on the confirmation pop-up to capture the fund. A clockwise icon will appear next to the order status accompanied by a statement “Capture request has been received and will be processed shortly”. 

Once the payment is captured successfully, the order’s status will switch to either Awaiting Shipment or Awaiting Fulfillment, depending on your gateway. There will also be a notification message on the dashboard announcing the success of this process. 

2. Capture payment with Atom8

Manual capture is helpful but it takes a lot of time to capture every payment. One solution is to integrate Atom8 into your BigCommerce store. The app allows users to capture payment under certain circumstances. 

Note that capture payment is only available for online payment with a credit card. It makes no sense to proceed with this function with other payment methods such as manually or cash in delivery. 

Say that you want to capture payment for an order with a total value of larger than or equal to $500 via, set up a workflow as followed: 

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TRIGGER: When an order is placed

CONDITION: If the payment method is equal to AND If the total amount excluding tax is greater than or equal to $500. Not that this requires meeting both conditions to execute. 

ACTION: Capture payment

atom8 workflow to capture payment with

Then the system will work on the process and notify you when it is done to continue with the order. With Atom8, the order is automatically captured as soon as it is placed. You don’t need to keep an eye on everything in the dashboard at once.  

Final note

Now you know how to capture payment in BigCommerce. Manual capture is good enough at the beginning. But as the business grows, you would want to minimize the time spent on repetitive tasks and invest in more impactful activities. Besides, Atom8 can do more than just capture payment. It can also help you void mistaken payments, publish content, categorize customers and orders, trigger email marketing campaigns, and even detect high-risk orders. Install the app and enjoy your automated store today!


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