ERP eCommerce features are revolutionizing the way online stores conduct businesses. Integrating an ERP system into your store helps improve customer retention, productivity and boost sales revenue. Today, we have different ERP software that eCommerce merchants are using in their day-to-day business.
Top ERP features eCommerce stores need
ERP vendors provide different features for eCommerce stores. With the increasing number of eCommerce ERP software, finding the best system can be daunting. As long as you understand the essentials of your business, you can go a long way in making a decision. Here are a few options to be considered when it comes to ERP eCommerce software.
CRM
Customer relationship management is an integral aspect of any business. A CRM software would help nurture your leads and turn them into loyal customers. It’s also important to preserve a high rate of customer retention as it costs five times to get and retain a new customer compared to maintaining your previous customers.
Let’s compare two online stores. Do you feel safe purchasing from a retailer that fails to provide accurate shipping information? Most likely no. You never want your package to get lost somewhere across the country. Then with an automated CRM, merchants can get access to customer information within a few clicks, resulting in higher quality customer service.
Finance
Your software solution will operate in a vacuum if you don’t have real-time data. This is why financial management and accounting tools are important features of ERPs. Financial data is paramount to centralizing processing and developing an efficient forecasting model to allow you to plan, reorder, and anticipate delivery. Additionally, you can use financial data to decide which vendors to work with and follow.
If your eCommerce business doesn’t have the best ERP software, it is time to consider integrating it into your website.
Shipping/Distribution
Several eCommerce stores participate in dropshipping – a process where products sold by a company are transferred by a third-party delivery service to the end customers. It allows businesses to offer numerous items without owning a big storage facility. Furthermore, it helps reduce the cost of acquiring a large warehouse to store these items.
Product management
Another important feature of an ERP eCommerce platform is product management. It is an essential feature that separates it from the brick-and-mortar retail store. The main reason is that it allows merchants to know the real-time number of products available in your store. Therefore, it takes away mistakes caused by the high volume supply, especially during the holiday season.
Top eCommerce ERP
When it comes to choosing the best eCommerce ERP software for your business, you can never run out of options. There are several reliable ERP software with overwhelming features to choose from for your business. Here are a few we consider efficient in delivering quality results.
Fishbowl
Fishbowl offers its own ERP system, which combines advanced inventory management software with other solutions for your eCommerce store. It offers features such as wholesale distribution, point of sale equipment, shipping solutions, and a complete accounting package.
Acumatica
It is a flexible ERP system; it uses a modular process to enable business owners to add new features. Its features include packaging, shipping, customer management, and inventory management. Furthermore, it has six cloud-based solutions for you to choose from depending on your need.
