German Foods is an independent retailer of German and Central European cuisine in the Washington DC area. Known by locals for their vast selection of authentic German foods and amazing recipes, German Foods embodies the spirit of Mom and Pop retailers: a small but passionate team, hand-selected products, and outstanding customer care.
When Arnim – The owner of German Foods found out that their customer service team was spending hours sending out personalized emails for each order, he implemented Atom8 to expedite this process.
E-commerce automation is the wurst-kept secret in the industry to eliminate manual tasks, but not all retailers can find an accessible but effective solution for their store. For Arnim and his team, Atom8 fits the bill of being a low-code automation software that offers a wide selection of automation templates for customer service and marketing.
What used to be the time-intensive task of manually informing each customer about their order detail is replaced by one Atom8 workflow. And, as Arnim found out, one simple automation to handle customer care email adds up when you generate dozens of orders daily.
Atom8 is a game-changing tool for small-to-medium-size BigCommerce stores like German Foods. Its simple interface made it easy for anyone, regardless of technical knowledge, to build automation workflows that replaces any time-costing manual task. For Arnim and his team, Atom8 enables them to send timely customer care emails, providing customers with exceptional service and enhancing their trust in their brand
With Atom8, German Foods marches onward with its mission to deliver excellent German and Central European products and services to its community. Try out Atom8 for free today, with all features unlocked for a limited time!