5 key customer retention metrics and how to calculate them
An essential component of any business is customer retention metrics. Each company is customer-focused, notwithstanding the type of business it is. However, when you begin to lose customers unusually, it means something is not right. Customer retention is critical to the success of your business. Regrettably, it is a significant problem for most businesses despite […]
Customer Retention Strategies For Business Growth
As a business owner, your biggest asset is your customers. The obsession with lead generation and sales will lead nowhere if you don’t create a system of customer retention. It’s great to get a new lead, but retaining existing customers should also be a priority. Several studies have shown that more than 70% of sales […]
