Best B2B Shopify Apps
B2B commerce is the process of selling products between two businesses. The Shopify Plus plan is dedicated to the B2B merchants with various support functions. In this write-up, we’ll discuss the best B2B Shopify apps that can help improve their operation management. HubSpot CRM HubSpot has a powerful freemium CRM that has become popular among Shopify merchants. The app is fully integrated with Shopify, allowing for simple data synchronization between your online store and the CRM dashboard. Users can also customize workflows based on customer information on Shopify. Let’s say you wanted to contact customers who had spent less than $25 in your shop. You can build an automated workflow in HubSpot that uses buying data to segment customers that meet your requirements. Then you can set up another workflow to automatically send marketing emails to increase their average cart value. Salesforce Salesforce bills itself as the world’s best CRM network, claiming approximately 20% of the industry. This is a top-notch platform with such a large flex––and it does. It can be easily integrated with Shopify and other hosting platforms. In addition, the app can connect with other apps to build more complex workflows to store and segment information. This helps save time spent looking up customer data while interacting with them. Tradegecko Among the best B2B Shopify apps, Tradegecko is well-known for its enormous ability to support e-Commerce businesses. The app combines various features such as Order Management, Inventory Management, and Customer Relationship Management into a single app. You can tailor the prices for individual customers and keep track of their interactions. SEO Manager The ultimate way to get customer attention is to get to the top of search results. However, it’s increasingly challenging to remain on the first page due to raising competition worldwide. Although this cannot be automated, some resources can help you improve your search rankings. SEO Manager was created to improve your store’s rankings. It quickly assesses the primary ranking criteria that your site lacks and proposes the appropriate solutions. Frequently Bought Together Frequently Bought Together makes it easier to sell more products at a time. It suggests items that can be used with the customers’ choice under the search results. This helps boost cross-selling of related goods. At the same time, buyers can choose to order more significant quantities of requested goods in exchange for lower prices, which is referred to as upselling. The app also assists you with bundling. This feature allows the customer to purchase the correct item and cross-products at a reduced price. Tool for integrating the marketplace The B2B business model is entirely reliant on sales and commission sharing. As a supplier, you can’t just keep bringing goods to your dock; you also have to clean out your inventory. In other words, the more sales you make, the more money you make. Your goods will get more attention if you sell them on an open market. They not only exert a wide range of interests but also assist you in selling your products in bulk. In Shopify, here are a few Marketplace integration tools that can bind you with the big retailers, allowing you to meet your goals faster. Atom8 As an entrepreneur, there are always a bunch of tasks every day, many of which are repetitive such as filling customer information or publishing products. This makes everyday work extremely tedious and exhausting. Atom8 is one of the best B2B Shopify apps that allows for creating workflows that execute whenever need without human intervention. You can also set up the time and place you want such action to take place. Just make sure your workflows are built logically and can be understood by the whole team. Users can also integrate the app with other platforms such as BackOrder, Mailchimp, or Shipstation to streamline the whole operational procedure. Find out more about our free forever plan here!
A quick Shopify tutorial for beginners
What is Shopify? Shopify is a platform allowing beginners to build, scale, and grow their online eCommerce business. Shopify allows developers and designers to build eCommerce solutions. The Shopify Web Design and Development features are perfect as a Shopify tutorial for beginners. It showcases working with advanced techniques that anyone can start building amazing things with Shopify. This platform is an excellent solution for professionals and ambitious beginners. It ensures easy selling and provides tools to promote your sales. Shopify is successful due to its ease of use, offering a steep learning curve to initiate an eCommerce store. Steps to set up a Shopify store Shopify is a versatile tool useful to build an online store. The following Shopify tutorial for beginners helps to create a stunning eCommerce store. Users using Shopify can create their site in a short amount of time, and let’s do that: Signup Visit Shopify.com and click on the button “Start a free trial” appearing on the far-right side of the page. After completing the registration process by filling required information, you will have 14 days to give Shopify a try (no credit card required). Setup basic information Now, Shopify will ask for your basic information about yourself and your business. You may fill the field respectively and click on Next. However, you can always change any details later before your store goes live. On the Shopify Online Store, add-details include the business details such as the business name, address, and click on the button ‘Enter my Store’. On adding the business information, you are inside the admin panel of Shopify. You made it, Congratulations! Choose a theme Shopify themes help to get a distinctive look and a wow factor to your store. You can access the Theme setting on your Home page, or under Sales channels/Online store. The platform provides you with a few free themes and a store with numerous themes that you can choose according to your need. On clicking to Add button, the theme will add to your store. You can keep minimal themes or anything of your choice. All the themes receive Shopify support. If you have many options, consider customizing the theme by clicking under Themes the Customize button. You will have access to a comprehensive theme editor, with options to customize all areas you need on an eCommerce site. A visual builder makes it easier for you to tweak designs, but it will still take you quite some time without professional help. Add products Creating products on your Shopify store is relatively simple, even for beginners. Go to Products → All Products → Add Products. Give information about your product, upload product images, and fill in the details. In order to optimize your product pages, make sure your product images are appealing and descriptions are clear. SEO is a must, click Edit website SEO and give a descriptive title to display in the search engine result as a link. Add keywords in the description, modify and set up URL. You can add to each product 250 tags, using commas. Setup payment Enabling payment methods is important before your store is open to customers. Shopify Payments allows choosing payment including PayPal. While choosing a payment gateway, look for these: Transaction fees, compare other payment gateways and choose that suits your business and budget. Make sure the payment gateway accepts all the common card types from your customers and also the latest digital wallets. After the payment gateway configuration, go to Settings and Checkout, customize the process, and complete by clicking on Save. Missing features? Pay the AppStore a visit If you face any difficulty during the trial, there is always the Help Center and a huge merchant community to seek support from. In case Shopify’s standard features package doesn’t meet your need, you most probably will find a solution in the app marketplace. The platform has more than five thousand apps to support numerous activities for an online business. Apps that support design, conversion, security, or store management can be extremely valuable for your business. It also has become a trend to create fully automated Shopify stores with workflow automation app. Test and go live After configuring everything, pick a Shopify plan and get it live. The trial period is going on and so if something does not fit, you can cancel before the end of the trial period. 14 days is enough to test basic features and store configuration process to see if Shopify is right for your business. However, you might need a longer period to complete setting up before launching your stores. Since you will need to finalize all contents, fix navigation, creating pages and policies. Be sure to continuously test your site even after going live. Moreover, you can utilize the app store to convert more customers.
4 Steps To Handle Customer Complaints
Your company would never flourish without a strong customer base. This is why customer service is so essential. People are more outspoken about their encounters with companies – whether positive or poor – than ever before, thanks to the Internet and social media. In other words, it is necessary to listen and respond to customer complaints. Despite all the efforts to run the company, there would always be mistakes once in a while. Given that only one out of every 26 unhappy customers report back to the company and that an unhappy customer would tell about 15 people about their bad experience, you’ve probably already lost a lot of potential customers. Nobody enjoys dealing with consumer issues, but they can also be an opportunity for you and your company to shine. This is your chance to build a customer who will be pleased and loyal for the rest of their life. While providing excellent customer service should always be a priority, here are four steps to handle customer complaints if you ever encounter one. Recognize the problem After you’ve listened to them out, accept the issue and note it down. Rephrase your customer’s words and repeat them to make sure you understand the whole problem. This also makes them believe that you’re willing to listen and aware of what is going on. Recognizing the issue does not imply that you agree with the customer’s point of view; rather, it indicates that you consider and value their viewpoint. Therefore, you should say things like, “I realize this must be very difficult for you,” or “If I understand you correctly…” before paraphrasing the complaint. Show your apology While it will be tough, swallowing your pride and apologizing for your customer’s bad experience. Apologizing, like acknowledging, does not imply that you agree with the consumer or accept responsibility. Thanking your customer for reaching out with their problem may seem counterintuitive. However, in fact, it demonstrates that you’re still looking for ways to better your business. Furthermore, it shows that you appreciate their perspective and are prepared to help them solve their problems. More: magento pos Seek information After you’ve listened to your customer’s complaint and given them time to calm down, it’s your turn to take the lead and gather all the facts. Now begin with questions for clarity in a relaxed manner. Then, continue with a sincere dialogue with your client. You would have gained your customer’s confidence by being kind, listening, remembering, and apologizing. However, you mustn’t ask questions that your client has already answered. Making them repeat themselves will exacerbate the feeling that you weren’t paying attention in the first place. Respond quickly The final step to handle customer complaints is to respond as soon as possible. Once you’ve collected all of the data you need, it’s time to develop a solution that will satisfy every related stakeholder, particularly your customer. With a good solution, you’ll be able to breathe a sigh of relief when your customer is happy. It’s essential to be adaptable in this situation. You should always follow the company’s policies and instructions. But it’s also crucial to go above and beyond for your customers. Never propose a solution that you cannot implement, for it would just set you back. Perhaps a small gift card or a discount on future purchases would suffice to calm things down. You may also offer to replace the item for free or upgrade their membership or buy in the future. Allow the staff to make decisions independently while trying to find a solution. Passing an angry customer up a chain of command can exacerbate the problem, so it’s best to avoid it whenever possible.
