Update BigCommerce Order with HTTP Request
Atom8’s latest feature, HTTP Request, is a powerful tool for store owners to create workflow using BigCommerce API. This example workflow using HTTP Request updates incoming orders with accurate customer information, even when they are not logged in. Even if your customers have been logged out or forgot to re-login to their account before purchasing, BigCommerce store owners can now accurately track and update their orders to the correct customer using Atom8. In this example, our workflow uses an HTTP Request action to get the Order Email from BigCommerce API. The action is triggered everytime an order is placed, regardless if customers are logged in to your site or not. This action also checks to see if the newly entered email has already existing in your pre-exisiting customer email list. If the workflow detects a match for the new email and an existing customer email, you can then set another HTTP action to update your order with the customer’s existing information. Update any order with HTTP Request can drastically increase your order management accuracy. Here are two seperate orders made using the same email. While one is registered as a guest purchase, the other order was made while this HTTP Request workflow was activated. The order made while Atom8 workflow was active has the correct customer’s name, email, and other attributes. Using HTTP Request, Atom8’s automation capabilities are now greatly expanded. You can check BigCommerce’s API documentations to see what’s possible with Atom8’s HTTP feature. Or, you can contact us for a free product demo session anytime.
Clearing Inventory: How to Sell Overstock
Overstock inventory can pose significant challenges for businesses, affecting their profitability and tying up valuable resources. Clearing excess inventory is essential to maintain a healthy bottom line and ensure efficient operations. This article will explore the intricacies of selling overstock inventory and its significant business implications. Moreover, we will emphasize the importance of formulating a strategic selling plan to clear overstock and restore profitability efficiently. What is Overstock Inventory? Overstock inventory refers to a business’s surplus products beyond the current demand. It occurs when companies produce, purchase, or stock more items than they can sell within a reasonable timeframe. This excess inventory can result from inaccurate demand forecasting, unexpected changes in market trends, or production errors. While some level of safety stock is necessary to handle fluctuations in demand, excessive overstock can lead to various negative consequences for businesses. The accumulation of surplus inventory can strain a company’s finances, tying up valuable capital that could be invested in other critical aspects of the business. Additionally, storing excess inventory requires warehouse space, incurring additional costs for rent, utilities, insurance, and labor. Furthermore, overstock inventory risks becoming obsolete, especially for items with limited shelf life or those susceptible to technological advancements or shifts in consumer preferences. Outdated inventory results in financial losses, as it cannot be sold at its original value, exacerbating the challenges associated with overstock. Developing a Strategic Selling Plan When dealing with overstock inventory, having a well-thought-out selling plan is essential for businesses to regain profitability and free up valuable resources. Let’s explore some effective selling strategies that can help clear excess inventory and boost sales: Discounts Offering attractive discounts on overstocked items is a tried-and-true method to entice customers to purchase. By providing special price reductions, businesses can create a sense of urgency and encourage customers to take advantage of the limited-time offer. Discounts not only drive sales but also help clear out excess inventory quickly. Promotions Implementing targeted advertisements is another effective way to move surplus inventory. Special promotions, such as “Buy One Get One Free” or “Limited Time Offer,” can pique customers’ interest and motivate them to purchase. These enticing offers can increase the average order value and drive more sales, thus helping to reduce overstock. Bundling Bundling complementary products together is an excellent strategy for selling slow-moving items. By creating product bundles at a discounted price, businesses can entice customers to buy multiple items in one go. This helps clear overstocked items and introduces customers to new products they may have yet to consider individually. With a well-crafted strategic selling plan that includes discounts, promotions, and bundling, businesses can effectively manage overstock inventory and pave the way for increased profitability and improved customer satisfaction. Conclusion Effectively selling overstock inventory is crucial for businesses to optimize operations and regain profitability. If your business is grappling with overstock inventory, we are here to help. Contact us to discover how Bigcommerce BackOrder, the leading BigCommerce backorder application, can revolutionize your inventory management and streamline the process of selling overstock.
Customer Service: Responding to Late Deliveries
In business, customer satisfaction and loyalty are the cornerstones of success. However, late deliveries can pose significant challenges to achieving these goals. When customers receive their orders on time, it can lead to satisfaction, disappointment, and a diminished perception of the company’s reliability. Highlighting the significance of customer satisfaction and loyalty, this article delves into the consequences of late deliveries and offers proactive solutions to mitigate their impact. Proactive Measures to Minimize Late Deliveries Late deliveries can harm customer satisfaction and loyalty, making it crucial for businesses to take proactive measures to minimize delays. Here are some vital proactive measures that companies can adopt: Efficient Supply Chain Management A well-optimized supply chain is essential for timely deliveries. Businesses should analyze their supply chain processes, identify potential bottlenecks, and streamline operations. This includes optimizing inventory management, improving coordination between suppliers and internal teams, and implementing efficient order fulfillment strategies. By addressing inefficiencies and streamlining processes, companies can reduce the chances of delays in product delivery. Advanced Planning and Forecasting Accurate forecasting and planning are vital in minimizing late deliveries. Businesses should use historical data, market trends, and demand forecasting techniques to anticipate future demand accurately. This enables companies to plan their production and logistics processes more effectively, ensuring they have sufficient inventory and resources to meet customer demands. Advanced planning also allows for better coordination with suppliers and transportation partners, reducing the likelihood of delays. Responding to Late Deliveries: Key Steps for Effective Customer Service Despite all efforts to minimize late deliveries, unforeseen circumstances may still arise. When faced with delayed delivery, businesses must respond promptly and efficiently to uphold customer satisfaction. Acknowledge The Issue Promptly and Apologize For The Delay When a delay is identified, it is crucial to acknowledge the issue promptly. Reach out to the affected customer proactively and express genuine apologies for the inconvenience caused by the late delivery. Customers appreciate companies that take responsibility for their mistakes and empathize with their concerns. By acknowledging the problem without delay, businesses convey that they value their customers’ time and are committed to resolving the issue as quickly as possible. Provide Transparent and Timely Updates on The Delivery Status Communication is the backbone of excellent customer service during late deliveries. Keep customers informed about the progress of their orders with regular and transparent updates. Whether through email, SMS, or an online tracking system, provide real-time information on the delivery status and any potential changes in the delivery timeline. Transparency in communication helps alleviate frustration and uncertainty, as customers know what to expect and can plan accordingly. It also reassures them that the company is actively working to resolve the situation. Conclusion Customer satisfaction and loyalty are pivotal for the success of any business. To further optimize customer service response to late deliveries, businesses can leverage tools and applications like Bigcommerce BackOrder – the leading BigCommerce backorder application. Backorder enables businesses to rescue lost revenue, boost cart conversion rates, and maintain control over their inventory. Contact us now to get started on delivering exceptional customer experiences!
