Effortless Reorders & Hidden Prices for B2B on BigCommerce
Running a successful B2B business on BigCommerce often requires catering to the unique needs of your wholesale customers. One such need is to streamline reordering processes, allowing your clients to quickly and efficiently replenish their inventory. Additionally, offering hidden product prices can be a valuable feature, to protect sensitive pricing information from prying eyes. It is important to know how to leverage BigCommerce’s powerful functionality and B2B apps for BigCommerce to implement reordering and hidden pricing, to enhance your B2B store’s efficiency and customer experience. Benefits of Reorders & Hidden Prices for B2B Businesses Reorders A reordering system for your online store can provide significant benefits beyond just increasing sales revenue. Fundamentally, it is about improving the customer experience. For B2C companies, providing a simple and easy experience for both new and repeat orders is well-known to be valuable. Although B2B companies may be behind in this area, the same principles apply. A seamless reordering process can help strengthen customer relationships. The less effort you require from customers, the more likely they are to continue doing business with you. This is especially true for your existing customers who have already purchased from your brand. It is important to remember that you don’t always need to focus solely on acquiring new customers to get a good return on your e-commerce investment. There is significant value in prioritizing your existing customers, as acquiring new customers can be costly. Strengthening your existing customer relationships just makes sense. Additionally, bringing these smaller reorders online can free up your sales team’s time. It’s known that sales staff tend to prioritize larger, higher-value sales, with less interest in smaller reorders and replenishment orders. Some B2B apps for BigCommerce will help you automate these lower-cost transactions. Then, your sales team will have more time to dedicate to the higher-profit sales opportunities. Plus, some customers prefer to place orders online themselves rather than speaking with a sales agent (contrary to the belief that all B2B buyers want to interact with an agent, at least for simple reorders). Setting up a reordering system will require some initial work, but with the help of robust B2B apps for BigCommerce, you will have a hands-off way to sell to customers. This is a benefit that will pay dividends over time. Hidden Prices Setting prices for B2B sales is a bit more complex compared to B2C sales. In B2C, buyers often make impulse purchases based on emotions. However, in B2B, buyers are more specific and follow a planned approach to purchasing. The focus is on building long-term relationships with customers rather than just one-time impulse purchases. Especially for B2B customers who order large quantities of products, offering personalized pricing with reasonable discounts is a must. Hiding product prices gives more opportunities to discuss and negotiate appropriate pricing or even encourage customers to subscribe to a reserved area of the online store to view customized prices. Many B2B eCommerce platforms do not display prices publicly because they do not want competitors or distributors to know their selling prices. There are other advantages to hiding prices on B2B eCommerce sites. For example, it can limit customer surprises when prices change noticeably. Hiding prices also creates opportunities for businesses to improve customer experience through consulting and enhancing customer relationships. Additionally, when prices are hidden, customers may focus more on product information, features, and benefits rather than just the price. B2B apps for BigCommerce Reorders & Hidden Prices By leveraging the power of BigCommerce and the Atom8 B2B app, you can streamline reordering processes and protect sensitive pricing information, then enhancing efficiency and fostering strong customer relationships. BigCommerce Reorders Atom8’s app for BigCommerce makes it easy for business customers to reorder products regularly. This helpful feature makes the process smooth for both businesses and their customers. It builds strong relationships and brings in repeat sales. With Atom8’s Reorder tool, businesses can automatically send quotes to their business customers on a regular schedule. They don’t have to do this manually. These quotes have all the same details as past orders, including the quote number for easy reference. Customers just need to review the quote, make any changes, and confirm the order with one click. This automated process saves time and work for businesses. It also gives customers a convenient, familiar experience. Customers don’t have to recreate orders from the start, so they can quickly restock their inventory without disruptions. Moreover, the app does more than just make reordering easy. It has powerful tools with BigCommerce integration made specifically for businesses, like custom pricing for customers, managing quotes, and advanced reporting. With Atom8, businesses can streamline their operations, keep customers satisfied, and grow through efficient order management and personalized experiences. BigCommerce Hidden Prices Atom8’s B2B app for BigCommerce allows you to keep certain store content hidden from B2C or guest customers while still making it accessible to your B2B customers. This feature helps you maintain control over your online store and ensure that sensitive information or exclusive products are only visible to the intended audience. With these B2B apps for BigCommerce, you can choose to hide specific products, prices, or entire collections from B2C and guest customers. This means that while your B2B customers can see and purchase these items, they will be completely hidden from regular consumers browsing your store. Additionally, you can also password-protect certain pages on your website, such as those containing B2B-specific buying policies or processes. This ensures that only authorized B2B customers with the correct password can access and view these pages, keeping the information secure and confidential. By selectively displaying products, collections, and pages based on customer groups or specific companies, you can create a tailored shopping experience for your B2B customers. This not only enhances their overall experience but also helps maintain the integrity of your B2B operations and pricing strategies. Atom8’s B2B app for BigCommerce provides a simple and intuitive interface to manage these content visibility settings, allowing you to easily control what is shown or hidden from different
Solve Delays in BigCommerce Customer Service Responses
Providing good customer service is super important for any business. When customers have questions or issues, they want help quickly. Unfortunately, many BigCommerce stores struggle with delayed responses to customer inquiries. This can lead to frustrated customers and even lost sales. The main reasons for slow BigCommerce customer service replies include too many inquiries, not enough staff, disorganized systems for handling requests, and complex technical questions. Delayed responses make customers unhappy and can damage a brand’s reputation over time. This post will discuss solutions to improve customer service response times for BigCommerce merchants. Main Causes of Delays in BigCommerce Customer Service Responses Popular or fast-growing BigCommerce stores can get overwhelmed by the large number of customer inquiries. As a business gets more customers, they get more questions, requests, and issues to deal with. During busy times like holidays, they get even more inquiries. Many smaller merchants don’t have big customer service teams to reply quickly to every customer inquiry. Small teams get overloaded when too many customer questions come in at once, and without enough support staff, response times get slow. Unorganized ways of collecting, prioritizing, assigning, and tracking customer questions make it very hard to resolve issues quickly. Using just email inboxes or spreadsheets doesn’t work well when lots of inquiries are coming in. Some customer questions are about complex technical issues with their BigCommerce store setup, added apps, custom code changes, or connections to other systems. Support staff need more time to research and understand these tricky multi-part problems properly. When customers don’t receive timely assistance, it leads to frustration and a poor experience. Delays make customers feel undervalued and unimportant to the merchant. As a result, unsatisfied customers are more likely to abandon purchases or stop shopping with a merchant entirely due to inadequate support. This results in lost sales and revenue for the business. Moreover, frustrated customers may vent by leaving negative reviews about a merchant’s poor customer service. This damages the brand’s reputation for responsiveness and customer focus. Solve Delays in BigCommerce Customer Service Responses The BigCommerce integration tools can help speed up customer service for your BigCommerce store. It makes handling all those customer inquiries much easier and more organized. You can automatically sort and send customer questions to the right support staff person. The app lets you categorize different types of inquiries and then routes them to employees with the appropriate skills to resolve that kind of issue. You can also prioritize urgent or important questions to get handled first. The app integrates with your other systems, so inquiries are never missed or lost in a cluttered inbox. It helps your team stay on the same page too. Everyone gets real-time updates on assigned inquiries and can access shared resources to find solutions faster. Managers can track performance to identify opportunities to improve. Atom8’s employee assignment tool streamlines your customer service workflow for quicker response times. It removes roadblocks that otherwise slow down the prompt assistance of customers. More Ways to Speed Up Customer Service There are some other solutions that can boost your BigCommerce customer service response times too. The right combo of smart ticketing, self-service, staffing, and performance tracking helps ensure customers get the fast assistance they expect. Best Practices for Efficient Customer Service Responses Providing efficient customer service is crucial for building strong relationships with customers and ensuring their satisfaction. Here are some best practices to follow: Final Thoughts, In a fast-paced eCommerce landscape, efficient and responsive customer service is the deciding factor in retaining loyal customers and fostering long-term business growth. By embracing the best relevant practices, you can revolutionize your BigCommerce customer service experience. Don’t allow delays and inefficiencies to tarnish your brand reputation. You can take control of your customer service today by contacting Atom8 – BigCommerce Automation. Our all-in-one automated solution is designed to solve eCommerce merchants’ routine problems, including streamlining your customer service processes, reducing response times, and providing your customers with the exceptional service they deserve. Contact us today.
End Cart Drop: BigCommerce Order Notifications for Stock Issues
Cart abandonment due to stock issues is a frustrating problem for online retailers. Customers put effort into selecting items only to find products that are out of stock at checkout, leading to lost sales. With advanced BigCommerce order notifications, you can keep customers informed about stock availability throughout their purchase journey. Minimize cart abandonment and maximize conversions by delivering a seamless shopping experience. In this post, we will explore how to revolutionize your BigCommerce store’s order management and help you reduce lost sales from cart drops. What is Cart Drop? Cart drop, commonly known as shopping cart abandonment, occurs when a customer begins the checkout process for an online order but exits the site before completing the purchase. Any items added to the virtual shopping cart that don’t make it through the final transaction are considered “abandoned” by the shopper. Online retailers closely monitor cart abandonment rates, which measure the percentage of initiated transactions that don’t result in an actual purchase. To calculate this metric, the total number of completed orders is divided by the total number of carts created. A high cart abandonment rate can indicate issues with the user experience or flaws in the checkout process itself. Since uncompleted purchases directly impact sales and revenue, minimizing cart abandonment is a top priority for many eCommerce businesses. Optimizing the checkout flow to provide a smooth experience can help recover those potentially lost sales. What Can Cart Drop Indicate for Your Businesses? A high rate of shopping cart abandonment doesn’t just equate to missed sales opportunities. It can also signal underlying issues that need to be addressed within the business. Let’s explore some potential problems that excessive cart abandonment may highlight: Poor User Experience If customers are consistently dropping off during the checkout process, it could indicate friction in the user experience. Perhaps the checkout flow has too many steps, the website loads slowly on certain browsers or devices, or the forced account creation is deterring potential buyers. A cumbersome checkout journey can lead to abandoned carts. Pricing and Value Concerns When customers routinely exit after adding items to their cart, it’s worth examining your pricing structure and perceived value proposition. Unexpected fees, high shipping costs, or a lack of clearly communicated value can cause sticker shock and deter customers from completing their purchases. Payment Process Obstacles Limited payment options, concerns over payment security, or convoluted input fields can act as roadblocks in the checkout process. Customers expect a seamless and trustworthy payment integration, so any obstacles here can lead to abandonment. Trust and Credibility Deficits The absence of trust-building elements like customer reviews, security badges, and clear return policies can instill doubt in buyers’ minds – especially for new visitors. Building credibility and a sense of trustworthiness is crucial during the online shopping experience. Lack of Purchase Incentives Customers may hesitate to convert- especially first-time shoppers- without persuasive elements like scarcity notifications, articulated value propositions, or time-sensitive offers. Strategic use of incentives and urgency can help sway undecided buyers. Technical Glitches and Performance Issues Unexpected website crashes, error messages, or lack of mobile optimization are immediate turn-offs that can lead to cart abandonment. Not only do they disrupt the purchase journey, but such issues can also discourage customers from returning to the site. End Cart Drop with BigCommerce Order Notifications for Stock Issues Reduce shopping cart abandonment and boost conversions by combining BigCommerce order notifications with Atom8’s powerful B2B capabilities for BigCommerce stores. This integrated solution keeps everyone informed throughout the purchasing process. By combining BigCommerce order notifications with Atom8’s B2B enhancements, you will create a seamless, well-informed shopping experience. Customers remain engaged, sales and fulfillment teams stay aligned, and stock availability is accounted for – ultimately reducing cart abandonment and driving higher sales conversions for your BigCommerce store. Enabling Email Notifications for Customer Orders BigCommerce allows you to send emails to customers when their orders are confirmed automatically. These notifications serve two purposes – keeping buyers informed and creating engagement opportunities. To set up customer order notifications: 1. Go to your BigCommerce admin panel Settings 2. Select the “Order Notifications” option Here you’ll see a section titled “Email Customers When.” This lets you choose which order statuses should trigger an email notification to the customer. For example, you could enable notifications for when an order is processed, or shipped, or if there are any fulfillment delays. This keeps customers updated on where their purchase is at every stage. The order confirmation email is always sent immediately after a customer places an order. But these additional status notifications provide a touchpoint to further engage your buyers. You can also use these emails for marketing, such as including product recommendations or promotional offers based on their order history. With a few clicks, you can ensure customers stay informed through automated, timely notifications as their order makes its journey from purchase to delivery. In conclusion, Cart drop is a common challenge faced by online retailers, leading to lost sales and revenue. By integrating advanced BigCommerce order notifications with Atom8’s robust B2B capabilities, BigCommerce merchants can combat this issue. This powerful solution keeps customers informed and ensures stock availability throughout the purchasing journey. Don’t let cart abandonment hinder your eCommerce success any longer! You can take control of the situation and provide a seamless shopping experience that keeps buyers engaged and committed to their purchases. Contact us today! Our team of experts is ready to help you maximize conversions.
