If you’re using BigCommerce to power your online store, you know that it’s a great platform with plenty of features and options. But did you know that there are also several apps available that can help improve your customer service? In this post, we’ll explore five of the best apps for improving BigCommerce customer service. Check them out and see which ones work best for you!
Customers can use Helpjuice’s easily accessible knowledge base to obtain solutions to the majority of their questions. This helps you receive fewer emails from clients asking for support and keeps them satisfied while they are on your website.
With Helpjuice’s Instant Search tool, you can quickly find what you’re looking for without having to type it all out. It may be adaptable and customized to match the colors and font styles of your website. To find out what people are searching for, you can also obtain a report of the most popular searches on your website.
Atom8 is your one-stop automation solution for customer service, For example, when a customer makes an order worth more than $1,000, Atom8 lets you classify them as belonging to the “Platinum” category. Customers will be divided by lifetime expenditure levels or the total number of orders on the app.
Additionally, the BigCommerce customer service tags clients on CRM and email marketing platforms to personalize email marketing and follow-ups.
With Callexa, you can easily develop 1-click customer survey forms that use the Net Promoter Score metrics to gauge customer happiness. You could use this to learn more about how likely it is for customers to tell their friends and family about your website.
Callexa Feedback may incorporate your brand’s images, colors, and personalized phrases and is incredibly flexible. A full-featured dashboard that also provides in-depth reports allows you to keep track of the results as they come in and evaluate your progress.
ROBIN is the app for you if you’re seeking a user-friendly customer support tool to utilize on BigCommerce websites. It enables you to concentrate on customer acquisition, customer retention, and conversion efficiency.
Additionally, ROBIN offers comprehensive eCommerce data integration so you can monitor and analyze customer activity in real time. Additionally, ROBIN features iPhone and iPad applications that offer real-time customer notifications to keep you on track round-the-clock, so you don’t have to be at work all the time to monitor it.
This BigCommerce customer service allows you to engage with your clients from anywhere by integrating the chat feature of your eCommerce website into Slack or your web browser. Social Intent is a solid option for seamless customer service management with an extensive user base of over 50,000 people, limitless live chat agents, and no chat limits.
You can even add agent photos, pre-populated customer information, and customizable questions to the website chat. To decrease shopping cart abandonment and boost customer feedback, you can also notify customers who are leaving your website with a personalized pop-up.
If you’re looking for ways to improve your BigCommerce customer service, we’ve got you covered. Check out our list of five apps that will help make your life a little bit easier. And if you want even more customization options for your storefront, be sure to check out Atom8 – it’s the perfect app for automating blogs and featured items on your front page. Contact us if you want to start with this amazing app. Thanks for reading!