User Guide - Scripts Ver 2
- Assign product to BackOrder
- Edit products on BackOrder
- Unassign product from BackOrder
- Filter products in BackOrder
- View the report in Backorder
- Settings
-
Troubleshooting Guide
- I’m unable to assign products.
- I’m unable to find the product to assign.
- My products keep being removed/ unassigned from BackOrder app.
- I don’t see the Backorder message working properly on my storefront.
- I don’t see the stock updated in BackOrder app
- My inventory does not seem to be synced automatically
- I’m importing a file into the app, but the import process has been stuck for several hours, and I’m unable to cancel it.
-
FAQ
-
Functionalities
- 1. How does the app work?
- 2. What happens when a product is assigned to BackOrder?
- 3. I have a product with multiple variants. How can I assign a specific variant to Backorder app?
- 4. If inventory tracking of assigned products is disabled in BigCommerce, how can I manage the inventory of these products?
- 5. What happens when I enable inventory tracking of a product in BigCommerce?
- 6. How will my customer be aware that a product is being backordered?
- 7. How to avoid Guest users from buying backorder products?
- 8. I only want to keep the BackOrder label. How do I remove the Instock and Out-of-stock label?
- 9. I don’t want to show any sign of backorder on my store as we’re afraid “backorder” might discourage buyers from buying.
- 10. What happens if customer A has already added the last item to their cart, but customer B completes the checkout first? Will the cart for customer A be updated?
- 11. I’m managing multiple storefronts on BigCommerce. If I assign a product to just one storefront, how will this product appear on the other storefronts?
- Manage product inventory in BigCommerce
-
Manage product inventory in IMS/ ERP
- 1. Our inventory is currently managed by IMS/ERP. How will BackOrder, BigCommerce, and our IMS/ERP system work with each other?
- 2. What happens when I update inventory level of a product in our IMS/ERP?
- 3. When there’s inventory update in BackOrder, will those updates be synchronized to our IMS/ERP?
- 4. When a product is assigned to BackOrder, inventory tracking will be disabled in BigCommerce. Is it possible to update inventory from IMS/ ERP to BigCommerce then? Where the data will be stored?
- Pricing & Subscription
-
Functionalities
