Solutions for a B2C and B2B eCommerce unified Magento sites
A lot of Magento online stores serve both B2B and B2B customers, therefore they need some features that can help them communicate with the right customers appropriately as well as avoid conflicts and inconsistency during the operation. Therefore, our article today will give you some solutions for your B2C – B2B eCommerce unified Magento sites. Do We Need To Pay Transaction Fee On BigCommerce Access Restrictions First and foremost, the solution which can help you to differentiate B2B and B2C customers is access restrictions. While the customers have completed rights to access their expected page on a B2C website, the customers only have completed rights to access suitable sites. Magento merchants need to have better control over their sites to ensure their customers have suitable experiences, appropriate pricing and well-matched product options. B2B customers need to log in and get permission, then they will be transferred to another site with enough B2B features. Account Management The sites which contain both B2B and B2C accounts will make the merchants feel complicated to manage and control. The first thing you need to consider to verify and control the account is requiring all necessary information from the B2B customers when they register a new account on your site, including VAT, job title, company profile, etc. Then, you can take advantage of this information source to build customer relationships and form your sales strategies. You can do the same way with personal customers to draw customer profiles and personalize customer experience on their accounts. Normally, the procurement department will assign different staff for different selling steps; from choosing products, negotiating, placing orders, processing payments and so on. Moreover, the corporate account should be allowed to have multi-users to get access to your sites with different roles. From which, you can have a suitable approach for each login and enhance customer management. Secret Quote Request When running Magento sites which serve both B2B and B2C customers, you need to invest in the features which all the B2B customers need. Those are secret pricing and negotiation. Normally, the wholesaler places orders in a large number of products; so they require discounted prices, which is significantly lower than retailing price. Therefore, they need to negotiate to have an affordable price with the sellers. You need to hide the quote request button in the B2C customer’s site and allow B2B customers to send their requests. Shorten Ordering Process The B2B customers usually require a faster and short ordering process to help them order various products; without jumping among various product pages. Therefore, your Magento sites should provide them with some features to speed up their placement; such as ordering multiple products via a form, adding different SKUs simultaneously, ordering by CSV files, and so on. To have those B2B features without sacrificing web performance, you should install the Magento B2B platform from GritGlobal to equip all necessary B2B features to your Magento stores. Conclusion With our solutions, we hope that you can run your B2B and B2C unified Magento sites smoothly; with the desired customer experience and sky-high productivity.
Is there a transaction fee for BigCommerce?
The BigCommerce eCommerce merchants and the customers are usually concerned about the cost whenever they first access the new eCommerce platforms to conduct the transactions. While the customers may feel uncertain about whether they need to pay any additional fee besides the product prices, the merchants can worry about some hidden costs during their operation. Our article today will give you some information about the transaction fees for BigCommece as well as the overview of BigCommerce gateways. Do We Need To Pay Transaction Fee On BigCommerce BigCommerce Payment Gateways BigCommerce provides users various payment gateways to support their checkout, refund and so on. For different payment methods and purposes, you can try capture, refunds, 3D secure, multi-currency and other gates. The shoppers can use credit cards, online banking, direct debit cards, e-wallets or mobile payments; to finish the payment for their orders. Moreover, BigCommerce also allows the buyers to pay for the orders via third-party gateways; such as Apple Pay, Amazon Pay, Google Pay, Venmo and so on. This approach can enhance mobile experience, speed up the checkout process, boost conversion rate and minimize cart abandonment. BigCommerce Transaction Fees While other eCommerce platforms require a certain percentage of transaction fee for every complete transaction, BigCommerce offers the shoppers 0 dollar for any transactions. However, if the customers use credit cards, you must pay the transaction fee for the card issuers. The amount of fee is variable, we will give you more information in the next section. Refer: Bigcommerce cross sell Credit Card Transaction Fee The transaction fee that the BigCommerce merchants pay is used for transferring the money from customers to the merchants’ bank accounts. The transaction fee is variable, the higher pricing plan you choose, the cheaper transaction fee is. Here is the detail of fee per transaction based on each BigCommerce plan: Standard Plan: 2.9% + $0.30¢ Plus Plan: 2.5% + $0.30¢ Pro Plan: 2.2% + $0.30¢ Enterprise Plan: 2.2% + $0.30¢ or lower The transaction fee when using credit cards on BigCommerce is considered higher than on other platforms. However, BigCommerce does not charge any commission fees, so you need to pay attention to the transaction fee only. Ways To Avoid Transaction Fee You may need to pay a higher amount of transaction fee than actual successful orders due to the return and unsuccessful orders. Therefore, the BigCommerce merchants need to find ways to cut down on transaction fees for uncompleted orders. For example, they can take advantage of Atom8 and utilize the capture and void payment features of this app to prevent sky-high transaction fees due to the returns. Conclusion The high transaction fee that the BigCommerce merchants need to deal with may become the most significant obstacle for them to operate their online stores on this platform. Therefore, they need to pay special attention to preventing high transaction fees caused by unsuccessful orders. We have recommended you to use Atom8, which is considered the easiest, fastest and most convenient way to alleviate this cost burden.
