Solve Your BigCommerce B2B Ecommerce Stock Challenges Now
Running a BigCommerce B2B eCommerce business comes with its challenges, especially when it comes to managing inventory and stock. This daunting task can include keeping track of multiple product variants, managing complex pricing structures, and ensuring accurate inventory visibility across sales channels. However, with the right strategies and tools in place, you can streamline your stock management processes, minimize overselling, and ultimately enhance your customer experience. In this post, we will explore practical solutions to help you overcome common B2B stock challenges on BigCommerce, empowering you to optimize your operations and drive business growth. BigCommerce B2B eCommerce Stock Challenges Poor Systems for Managing Products and Deliveries Keeping the right number of products in stock is one of the biggest problems for B2B online stores. Online stores often sell many different products, so it’s hard to keep track of how many they have left in real-time. Having too many products ties up money and costs more to store, while not having enough can disappoint customers, delay orders, and lose sales. B2B orders are usually larger, have different product types, and need to be sent to multiple places, making it challenging to have the right product levels. Coordinating the delivery of orders is also difficult. Since orders come from various customers and go to different locations, getting them delivered on time and at a good cost can be tricky. Tracking shipments and handling returns makes the delivery process even more complicated, as it requires more time, people, and resources. Back orders When you run out of stock on a popular product, being able to take backorders is crucial for keeping customers happy and sales flowing. However, managing backorders on BigCommerce presents several major challenges: You can’t automatically flip a product’s status to accept backorders when inventory runs out. Nor can you easily restore regular status when stock is replenished. Everything has to be done manually. There’s no way to track which orders are normal purchases versus backorders. You also can’t view real-time backorder inventory to plan for incoming stock. Backorders get lumped in with regular orders, with no ability to manage them as a distinct workflow. This makes it tough to prioritize, track, and communicate realistic delivery estimates. Without full backorder functionality, precisely planning inventory levels for products accepting backorders is extremely difficult. You risk over-ordering or under-ordering. Since you can’t manage backorders cohesively, providing accurate expected shipment dates for backorder customers is nearly impossible. This creates confusion and frustration. The lack of native, robust backorder capabilities in BigCommerce turns a standard eCommerce situation into a labor-intensive, error-prone process. Dealing with backorders starts to feel like a house of cards that could collapse at any moment. How to Solve Your BigCommerce B2B eCommerce Stock Challenges Use One System to Manage Inventory Across All Sales Channels Using one system to manage your inventory across all the places you sell can help you accurately track how many products you have. This allows you to monitor stock levels to fulfill orders efficiently. Good inventory management is one of the most important parts of an online sales system. Accurate data about inventory levels is key for efficient operations, and this is where integrating your inventory system with your online sales system is useful. Your inventory system can help you handle essential tasks like tracking: Integrating your inventory and online sales systems allows you to share data about stock levels between the two systems. You can also automatically transfer data like new orders and shipping details from your online store to your inventory system. Seamlessly sharing data between your major business systems helps you better understand what products to sell and where. As a best practice, everyone involved in your business should be able to easily access your inventory data so they can make smart decisions. Automated Inventory Management BigCommerce BackOrder helps you handle low inventory BigCommerce B2B eCommerce situations smoothly for better sales. The app automatically updates your product pages, cart, and checkout to show accurate inventory levels. This way, customers know right away if an item is low in stock or backordered. Customers will get notified immediately when a product is going out of stock or backordered so they can plan and order more inventory. Moreover, BackOrder supports all types of products and integrates seamlessly with any BigCommerce theme or template. Performance Analytics & Reports BackOrder provides real-time analytics that gives you an in-depth look into every aspect of your inventory levels. You can get transparent, comprehensive reports on sales performance, stock status, and more. Export data to CSV for custom analytics. Any inventory updates from your existing management system or ERP will automatically sync with BackOrder and BigCommerce. You can easily assign and edit product settings for backorders and stock levels one by one, in bulk, or via CSV upload – whatever works best. With BackOrder’s advanced analytics and reporting, you will gain complete visibility into your inventory. Use the insights to optimize stock levels, streamline backorder handling, and drive more sales of your top-performing products. Solution To Stock Outs The native BigCommerce pre-order feature and manually updating product details with “back ordered” messages are confusing for customers and staff. Meanwhile, creating a waitlist registration sounds good, but many customers won’t bother – they’ll likely just buy the product elsewhere when it’s back in stock. In addition, hiring a developer or agency to build custom backorder functionality is extremely expensive and time-consuming before you see any return on that investment. Therefore, instead of those clunky workarounds, BackOrder provides an all-in-one app solution tailored specifically for efficient backorder and inventory management in successful BigCommerce stores. To Conclude Effective inventory and stock management is crucial for the success of any BigCommerce B2B eCommerce business. By implementing the right strategies and leveraging powerful tools like BackOrder, you can overcome common challenges such as inaccurate inventory tracking, inefficient logistics coordination, and poor backorder handling. With BackOrder, you gain complete visibility into your inventory levels, automate product updates across your sales channels, and streamline your backorder management process.
B2B Order Delays? Solve It with BigCommerce B2B Features
Are you having issues with business-to-business (B2B) order delays? Slow order processing can hurt your company’s reputation and sales. The good news is that BigCommerce has special B2B features built right into their eCommerce platform. These tools are designed to streamline and speed up the entire B2B ordering process for both you and your customers. By employing BigCommerce B2B features, you can solve those frustrating order delays once and for all. Keep reading with Gritglobal to learn more about how these powerful features can help your B2B business run more smoothly and efficiently. Potential challenges behind B2B order delays Keeping up with sales channels is a tough task Having many channels to sell online means more chances to make money, but it can also cause problems. More orders might mean too much work, which can lead to delays and mistakes when handling inventory and shipping from websites, phones, and in person. Effective BigCommerce inventory management is crucial to streamline these processes and minimize errors. Inventory often runs out without warning B2B customers take time to find the right products and companies to buy from. So it is frustrating when they place an order but then get told the item is out of stock. Without a system to see your inventory, you risk running out unexpectedly. This causes shipping delays, especially during busy periods. Having the right technology lets you control and set aside inventory properly. Data and information are frequently scattered and difficult to manage When businesses are just starting, it is common for teams to use different technologies and software programs to manage orders. This might include an eCommerce website, order software, and accounting tools. But this approach doesn’t work well long-term because it separates your data into silos with incorrect information. You need a unified view of everything for accurate, real-time reports on finances, sales, and customer forecasts. Your current system is hard for buyers to use Your customers want an easy way to get order updates and see accurate shipping status. If your system makes this hard or time-consuming, customers will go somewhere else that has a simpler process. Easy, efficient systems improve trust in your brand and keep customers coming back. Solve B2B Order Delays with BigCommerce B2B Features Excellent BigCommerce B2B features and the partners will help businesses manage and speed up their order process. Orders categorization Atom8’s Orders Categorization feature for BigCommerce Automation and streamlines B2B order processing. It allows you to set up conditional workflow softwares to automatically categorize products based on sales volume or other criteria. High-volume orders can trigger expedited notifications to prioritize fulfillment. In addition, the app integrates with your CRM/ERP systems, automatically updating them with new orders via HTTP requests. It also notifies your logistics team when orders ship, keeping everyone coordinated. With automated order categorization and intelligent prioritization, you can optimize operational efficiency and deliver exceptional B2B customer experiences. Order confirmation When a customer places an order online or by phone, BigCommerce captures all their information. Customers immediately receive a confirmation email, text, or receipt. Their order details go into a centralized management list for easy communication on shipping updates and marketing. Order management list Once an order comes in, one of the BigCommerce B2B features allows you to integrate with your warehouse to reserve the required inventory and update stock levels automatically. If an item is out of stock, it creates a backorder and uses Atom8 B2B to instantly notify the customer. Production/Packaging Once an order comes in, the distribution center allocates and reserves the required products for that order. This can be done manually by staff or through task automation software systems. The order is then sent to the warehouse, where workers pick and package the items to prepare them for shipment to the customer. If any of the ordered products are out of stock, a backorder is created for those items. The inventory data is updated to reflect the current stock levels and unavailability of those backordered products. When an item is showing out of stock, it’s important to let the customer know right away using BigCommerce Backorder. This allows you to communicate proactively and set proper expectations about any potential delays in fulfilling part of their order. Shipment notification Customers can self-serve by viewing order status and shipping information and processing returns themselves through BigCommerce portals. This reduces inquiries while providing full transparency. Order fulfillment For returns and exchanges, BigCommerce mirrors the regular fulfillment process in reverse – confirming returned items received and issuing credits to customers. Go paperless A B2B order management software allows you to go paperless by reducing the need for printed orders, packing slips, invoices, and more. Everything is digitized and communicated via email or online portals. This provides a more eco-friendly solution that appeals to environmentally-conscious customers while also cutting costs on paper, ink, printers, and maintenance. Centralize data across multiple channels With a centralized order management system, all customer data and orders get consolidated into one location – regardless of whether the order came in online, by phone, email, or other channel. This BigCommerce B2B feature gives your sales team a single source of accurate customer and inventory information to provide personalized service. The unified data can also feed your marketing and sales strategies. Reduce supply chain complexity An integrated system provides full visibility into inventory levels, order status, shipping locations, and expected delivery times across your entire supply chain – from warehouses to 3PLs to fulfillment centers. Sharing these insights reduces complexity and fires out from lack of transparency. Your team can be proactive instead of reactive. Track orders and keep customers happy Sometimes orders need updates after being placed – changes to quantities, delivery instructions, payment info, etc. With an automated system, these modifications can seamlessly happen at any point in the process before shipping. This flexibility keeps customers happy. Order customization As valuable B2B customers, buyers want to feel prioritized with customized billing, delivery, and communication experiences tailored specifically to their business needs. This attention
7 BigCommerce Apps to Take Your Sales and Orders to the Next Level
Have you ever wondered how to use BigCommerce to increase sales and improve order management? Well, you’re in luck! Making the most of the appropriate applications might be crucial in today’s fast-paced world of e-commerce. So, if you’re ready to supercharge your sales and orders bigcommerce, you’re in the right place. Sit tight as we take you through seven top-notch BigCommerce apps that will transform how you do business. Together, we will explore the resources enabling you to achieve unprecedented sales and orders in 7 BigCommerce Apps. 7 BigCommerce Apps to Take Your Sales & Orders to the Next Level Atom8 B2B Atom8 B2B is a comprehensive E- commerce analytics and automation platform that empowers businesses to optimize their sales and orders bigcommerce. Key Features of Atom8 B2B: BackOrder BackOrder is a powerful tool designed to help businesses effectively manage out-of-stock items and turn missed opportunities into sales and orders bigcommerce. Key Features of Back Order: Atom8 Designed to maximize sales and expedite inventory procedures for e-commerce enterprises, Atom8 is a cutting-edge and feature-rich automated inventory management software. Key Features of Atom8: Smile.io Smile.io is a robust customer loyalty and rewards platform designed to help e-commerce businesses build strong customer relationships. Key Features of Smile.io: Yotpo Yotpo is a comprehensive user-generated content (UGC) platform designed to help e-commerce businesses collect, curate, and leverage customer reviews, ratings, and photos. Key Features of Yotpo: Refersion Refersion is a comprehensive affiliate marketing platform designed to help e-commerce businesses create, manage, and optimize their affiliate programs. Important Refersion Characteristics: Klaviyo Leading email marketing platform Klaviyo was created to assist e-commerce companies in developing customized and focused email campaigns that increase engagement and revenues. Key Features of Klaviyo: Wrap up In conclusion, these seven apps are powerful tools that can transform your e-commerce business and take your sales and orders bigcommerce processes to new heights. If you have any questions or would like to learn more about how these BigCommerce apps can help your business, feel free to contact us.
Smart Assignment: How Automation Frees Up Your Assigned Employee Order Handlers
Modern order management and fulfillment methods that make use of technology and SaaS applications are called automated order processing. In short, throughput efficiency is maximized and assigned employees are minimized when an automated system takes over order processing, streamlining the entire cycle from collecting the order to supplying the product. We will go over several order automation practices that can help you streamline your order management procedure. What is order automation to help assigned employee? Order automation is a catch-all term for a wide range of technologies that can be used to automate sales order administration processes. It is possible to do away with the requirement for assigned employees to manually complete duties like data entry, inventory count updates, and order verification. These tasks are required for operations, although they are often labor-intensive and prone to mistakes. Every small modification that requires a team member to type in information can lead to slower order cycles, more errors, and more expenses. Your system is configured for little human interaction thanks to automation technology. When a task is started, information is communicated right away, which encourages the order to move on to the next stage of the cycle and increases throughput. Workers may free up their valuable time by doing jobs that computers can complete, and real-time updates improve visibility and accuracy across the entire system. One of the most important steps in ensuring a smooth and effective workflow inside a company is automation using technology platforms such as Gritglobal. Through the integration of tools with them, you may improve collaboration, make use of pre-existing data, and get rid of repetitive chores. Benefits of sales order automation No human mistake With automation, the possibility of errors by the assigned employee is reduced by entrusting these activities to a very precise computer. First of all, it doesn’t commit mistakes; furthermore, validation procedures provide extra safeguards against issues. Order process automation is a good solution if your team is experiencing data input problems. Data-Driven Decision Making Operators and businesses can gain important insights by gathering and analyzing data from automated systems. These insights are essential for making knowledgeable business decisions that result in enterprise-wide process optimization. Increased productivity Naturally, computer-driven data input requires no typing or assigned employee participation, and it is far faster than manual methods. You won’t have to struggle with job backlogs in the morning or have your skills limited after hours thanks to automated solutions that can run in the background and be active around-the-clock. Automation not only saves time by removing tedious cleanup tasks, but it can also prevent errors. With all that speed, the order cycle is streamlined, increasing your throughput and fulfillment. With real-time data at their disposal, your team can react rapidly and the order advances to the subsequent phases automatically. Record-keeping Automated systems are carefully engineered to guarantee stricter compliance with legal requirements. They also play a crucial role in keeping thorough records for operational analyses and auditing tasks. Optimal Labor Expenses The roles of assigned employees can be significantly altered by automating monotonous chores. They can concentrate on higher-value jobs that require their human touch if they have less administrative labor to do. Your sales team may spend time engaging with leads and closing deals, while your customer support representatives are limited to solving the most complicated issues. It’s not the best use of your money to pay these skilled workers for data input. They can work at the top of their pay scale thanks to automation. Inventory management How Automation Frees Up Your Assigned Employee Order Handlers Assigned Employee Convenience Work can be scheduled and professional sent, provided there are clear instructions about what needs to be done for maintenance and, hopefully, parts available. A successful service process depends on proper scheduling and assignment because overscheduling and overbooking personnel leads to service delays and employee annoyance for both the technician and the person who is waiting for the vehicle. Helpful Task Distribution Following the creation of the work order, the system can distribute jobs to the relevant staff members automatically, taking into account their location, availability, and skill sets. Due to this, work allocations require less manual labor and are less likely to contain human error. Notifications Systems for work order automation have the ability to notify and inform relevant parties in real time. For instance, managers can be informed about the progress of ongoing work, technicians can be notified about newly assigned jobs, and customers can receive updates regarding their service requests. Mobile Accessibility Because it allows teams to remain connected and productive while on the go, mobile accessibility has completely changed how effective work order management is. Assigned employees, technicians, and remote workers may view work orders in real time, get updates right away, and complete jobs quickly and effectively without being confined to their workstations, thanks to mobile devices. In general, mobile work order accessibility greatly improves productivity while on the go, enabling teams to operate more efficiently, communicate clearly, and provide outstanding customer support. It is an essential tool for contemporary firms since it simplifies processes, cuts down on paperwork, and guarantees that vital information is always available. Order Execution Technicians have access to comprehensive information regarding the work order, such as the necessary parts, instructions, and pertinent paperwork. Additionally, they can offer real-time reports on the status of the task, the materials used, and any unanticipated problems that may arise. Data Collection Automated systems help you collect and store order execution-related data. Organizations can utilize this data to analyze performance indicators, enhance processes, and make well-informed decisions by using it to create reports and insights. Evaluation Following the completion of the work order, automated systems have the ability to ask managers or consumers for their opinions in order to gauge the caliber of the services rendered. This feedback loop can boost consumer satisfaction by pointing out areas that need work. Wrap up The order fulfillment teams can experience improved scalability, decreased assigned employee error, and higher efficiency
B2B Audience Segmentation: The Key to Targeted Marketing Success
Imagine a busy market where sellers must carefully ascertain the wants and preferences of each prospective customer to increase their chances of success. Businesses may attain precisely this degree of information and accuracy through the strategic instrument of B2B audience segmentation. This activity improves their ability to interact with and convert their target clients effectively. In this piece, the article will explore the importance of B2B audience segmentation and how it plays a vital part in achieving success with targeted marketing. What Is B2B Audience Segmentation? B2B audience segmentation involves dividing a business’s target market into smaller, more manageable segments based on various criteria such as industry, company size, and buying behavior. The primary purpose is to understand better the unique needs and preferences of different customer groups, allowing businesses to tailor their marketing strategies accordingly. Types of B2B Audience Segmentation Criteria Benefits of B2B Audience Segmentation in Marketing B2B audience segmentation offers several benefits, including: The Importance of B2B Audience Segmentation In business-to-business (B2B) marketing, B2B audience segmentation plays a vital role because it provides an excellent platform for companies looking to target and interact with their ideal clients successfully. The following are some crucial factors emphasizing the significance of B2B audience segmentation: How to Segment Your B2B Audience Segmenting your business-to-business (B2B) audience is critical in developing targeted marketing strategies that resonate with your ideal customers. Here’s a step-by-step guide on how to effectively segment your B2B audience: Step 1: Define Your Goals Start by clearly defining your marketing objectives and goals. Please determine what you aim to achieve through audience segmentation, whether it’s increasing lead generation, improving customer retention, or expanding into new markets. Step 2: Gather Data Collect relevant data about your target audience from various sources, including your customer relationship management (CRM) system, website analytics, social media insights, and market research. Consider demographic, firmographic, behavioral, and psychographic data to understand your audience comprehensively. Step 3: Identify Segmentation Criteria Based on the data collected, identify your audience’s most relevant segmentation criteria. This may include industry, company size, location, job title, purchase history, website interactions, and pain points. Choose criteria that are actionable, measurable, and predictive of customer behavior. Step 4: Create Audience Segments The segmentation criteria divide your audience into distinct groups or segments. Each segment should represent a subset of your target audience with similar characteristics, needs, and preferences. When segmenting your B2B audience by criteria such as industry, company size, or geographic location, consider leveraging advanced tools like Grit Global. Grit Global provides complete segmentation capabilities, allowing businesses to divide their audience into distinct groups based on various criteria. Step 5: Prioritize Segments Evaluate each audience segment’s potential value and importance based on factors such as revenue potential, growth opportunities, and alignment with your business objectives. Step 6: Develop Tailored Messaging Once you’ve identified your audience segments, develop tailored messaging and content for each segment. Address each segment’s specific needs, pain points, and interests in your marketing communications. Step 7: Implement Segmentation Strategies Deploy your segmentation strategies across various marketing channels, including email marketing, content marketing, social media, advertising, and sales outreach. Step 8: Measure and Iterate Continuously monitor the performance of your segmentation strategies and measure the impact on critical metrics such as engagement, conversion rates, and revenue. ` Conclusion As we’ve explored, segmenting your B2B audience offers many benefits, including improved targeting precision, enhanced personalization, optimized resource allocation, and streamlined sales processes. If you’re ready to unlock the power of audience segmentation and take your B2B marketing efforts to the next level, contact us today.
