Late Delivery Compensation: Keeping Your Ecommerce Customers Happy
Timely delivery is a critical factor in eCommerce, directly impacting customer satisfaction and loyalty. When deliveries are delayed, it can lead to dissatisfaction, negative reviews, and lost sales. This blog will explore strategies to compensate for late delivery and maintain customer happiness, ensuring your eCommerce business thrives despite occasional setbacks. Understanding the Causes of Late Delivery To effectively manage and reduce late delivery, it’s essential to understand their root causes. These can range from supply chain disruptions to issues with shipping carriers, inventory management problems, and unexpected demand surges. Supply chain disruptions can occur due to natural disasters, political instability, or global pandemics, affecting manufacturing, transportation, and the overall movement of goods. Shipping carriers can face logistical errors, vehicle breakdowns, or labor strikes, all of which can delay deliveries. Ensuring reliable carrier partnerships is crucial for minimizing these risks. Effective inventory management is critical to preventing late delivery. Inaccurate inventory data, slow replenishment, and poor forecasting can lead to stockouts and delays in processing orders. Additionally, sudden increases in demand, especially during holiday seasons, promotional events, or due to viral trends, can overwhelm supply chains and cause delays. The Impact of Late Delivery on Customer Satisfaction Understanding the impact of late delivery on customer satisfaction is crucial for any eCommerce business. Delayed deliveries can harm customer trust, lead to negative reviews, and have financial implications. Proactive communication can help mitigate these effects. How late delivery affect customer trust and loyalty Customer trust is the cornerstone of any successful business. late delivery can significantly undermine this trust, leading to a decline in customer loyalty. When customers place an order, they have an expectation of timely delivery. Failing to meet this expectation can make them question the reliability of your business. Potential negative reviews and social media backlash The digital age has empowered consumers to share their experiences widely and instantly. late delivery often results in negative reviews and social media backlash, which can damage your brand’s reputation. Financial implications of late delivery (e.g., refunds, lost sales) late delivery can have direct and indirect financial consequences for your eCommerce business. These implications extend beyond immediate losses and can affect long-term profitability. Strategies for Compensating late delivery Inventory management Prevention is always better than dealing with the consequences. One of the best ways to prevent late deliveries is through better inventory management. By ensuring your inventory is well-stocked and accurately tracked, you can minimize the risk of delays. Implementing systems with BackOrder can keep customers informed when items are out of stock, helping to manage expectations upfront. Transparent communication about inventory levels can prevent disappointment and build trust with your customers. Apologizing and taking responsibility A sincere apology goes a long way in maintaining customer trust. When a delivery is late, promptly apologize and take responsibility for the delay. This shows customers that you value their experience and are committed to making things right. Personalizing the apology and acknowledging the inconvenience caused can help diffuse frustration and demonstrate your commitment to customer service. Providing Freebies or Extra Services Another effective strategy is to offer freebies or extra services as compensation. This could include free shipping on the next order, complimentary products, or access to premium services. Providing something extra can turn a negative experience into a positive one, demonstrating that you go above and beyond to make up for the delay. Boost Your eCommerce Success with BackOrder BackOrder, a product offered by Grit Global, enhances eCommerce success by addressing inventory challenges proactively. It helps eCommerce businesses maintain sales momentum and customer satisfaction by ensuring products remain available even when they are temporarily out of stock. Feature of BackOrder: Wrap up In conclusion, timely delivery is crucial for maintaining customer satisfaction and loyalty in eCommerce. Integrating solutions like BackOrder by Grit Global can further enhance your ability to manage inventory and ensure product availability. For more information on how to optimize your eCommerce operations and keep your customers happy, contact us.
Why should you choose BigCommerce in 2021
BigCommerce is an e-commerce leading software platform providing established and startup companies with everything to start their online store. Why BigCommerce? Because it is a robust platform that offers advanced built-in and easy-to-use features. Moreover, the shipping capabilities are powerful and have great store management that you can be on the top. BigCommerce has a cloud solution and is an all-in-one software platform, a great fit to expand the online store. Reasons why BigCommerce is right for your business Payment Processing With BigCommerce as the checkout app of your online store will offer you the liberty of choice with a payment option. BigCommerce eCommerce software has integration with 38 payment gateways. Particularly, online shoppers visiting the store can pay using the trusted payment processors, such as Stripe, 2Checkout, PayPal Express Checkout, and Authorize.net Google Checkout. Easy to use Taking care of orders, managing the stores, adding products, looking at the analytics, and so on, means doing to ensure your everyday work is easy. Setting up the store to tweaking design, and keeping everything intuitive and clear is a one-time task. On the positive side, you can do it with the assistance of the support team if you are not tech-savvy. There are plenty of no-coding apps in the marketplace for various purposes. For example, marketing, upsell and cross-sell, inventory management, order management, or even eCommerce automation. So, you can try these apps and customize almost everything that BigCommerce’s standard features don’t include. Coders have options A skilled web designer or a professional hiring someone to build your online store is daunting. BigCommerce eliminates the need for coders. It offers a full HTML editor. It gives full access to the CSS raw files, allowing having in-depth edits of custom layout. An editor shows how the text will appear including the color, font type, and size. Saves your website from fraud It saves your website from fraudulent orders. During peak sales, your website is under severe threat. Online merchants do not know about the advanced tools to safeguard their site. They do not install fraud detection technology or software. A BigCommerce feature hosting security and it gives all the required protection for their customers. Your security structure is intact with BigCommerce. SEO Features The key factor for businesses wishing to do outstanding business is Search Engine Optimization. SEO decides the rank and position of your page on search engines. It dictates how easy one can find you. There are plenty of options with BigCommerce that allows entering text affecting the website SEO ranking. It includes tweaking URL structure, keywords, product description, and metadata. Engage customers offering live chat support A marketing tool with BigCommerce is the live chat support. It means the shoppers can contact your team during online shopping. The feature of live chat with BigCommerce enables one to see how to receive high ratings and reveals many eCommerce solutions. There is no doubt that BigCommerce is always ahead in the competition. BigCommerce is popular apparent in the way it provides support and help. It offers phone, email, and live chat support to help users in learning more about the BigCommerce platform. You can find plenty of information about the software on the social media pages, company’s community forum, online resource center, YouTube channel, and more.
5 Shopify Tips For Beginners
Having the first Shopify store is interesting and nerve-wracking at the same time. One of the most common mistakes made by new shop owners is over-optimizing the wrong sectors while overlooking the basics. Therefore, you always need some tips and tricks to build a better online store. In this write-up, we’ll break down Shopify tips that ensure you’re focusing on the right stuff. 1. Make as little modification to the theme as possible You can customize your Shopify theme in any way you like. It’s incredible! However, just because you have the choice to customize in some way doesn’t mean you should. If you’re a new business owner, one Shopify tip I suggest is customizing your store as little as possible. The platform already has professional designers who created the theme you built on your store. Thus focus on updating the photos so that customers have a better sense of what you’re selling. If your theme only works with a certain number of items, then customize your store for that number or switch themes. 2. Install ready-to-sell items in your store Among Shopify tips, this enables you to decide on which product to be present on the website. If you’ve recently signed up for Shopify or are considering doing so, you may be stumped as to what to offer. Some Shopify store owners sell one-of-a-kind items that they have designed themselves. Wholesale inventory is purchased in bulk from other online retailers. You can also create print-on-demand items that are personalizable. 3. If you have a limited budget, advertise on free platforms The majority of people who open their first online shop try to make money as soon as possible. As a result, they turn to Facebook Ads for their first cha-ching. That passion of yours is admirable. However, if you’ve never made a Facebook ad before, the first one is more likely to get an oh no! So, to begin, integrate your Facebook Pixel into your website. Then, on your website, create a retargeting ad. This may be a retargeting add-to-cart ad, which converts the best (at least it does for me). Now, to avoid wasting resources, concentrate all of your energies on attracting free traffic to your website. Go to Pinterest and start pinning a lot of things. Be sure to pin other photos, so your account doesn’t get flagged as spam. You want to advertise aggressively while also adhering to the terms of service. 4. Update your stock inventory on a routine basis One of the most useful Shopify tips is to add no more than 25 items to your online store on the first day. I understand how tempting it is to add them all at once, but you’ll have a better chance of succeeding if you start with a smaller batch. Then, depending on how much time you have to work on your shop, add many new items every week or month. You want to show Google (the king of organic traffic) that you update your website regularly. Google’s crawlers are conscious when you add new items, blog posts, or pages regularly. Hence this is absolutely better than upload all of your goods on day one and never post another product again. 5. Get rid of design with the draw method You can now draw on your product images in Shopify. Using this function to erase logos from your pictures is a good example. As you can see in the picture below, I drew a red line. Unfortunately, the line is broken, and this was achieved by removing part of the red line with the white brush. If you have a logo on your white background picture, the white meeting will help you remove it quickly and easily.
eCommerce Metrics You Need To Know
You need eCommerce metrics to assess your website’s performance to make improvements if needed. In this article, we’ll discuss the most common and important metrics both beginners and long-term merchants should always take into account. What are eCommerce metrics? Any quantifiable, regularly established calculation of website output is referred to as a metric. Some of the examples are conversion rate, average order value, cart abandonment rate, and traffic sources are all examples of good eCommerce metrics. There’s a reason why the list of eCommerce metrics is so long. Google Analytics, social media, your online store, product pages, homepages, checkout, and shopping carts are all rich data sources that contain quantifiable data, ready for you to track and analyze over time. When is the best time to check my eCommerce metrics? You may be wondering how often you should review your metrics as we step through the most essential list. Well, the answer is always the same: “It depends.” 1. Once a week Some metrics should be reviewed every week to ensure that the company is in good shape. Website traffic, social media interaction, and impressions are all examples. 2. Every two weeks Bi-weekly metrics are better optimized for broader sample size, less affected by any differences that may arise within a given week when zoomed out from the weekly metrics. Average order value (AOV), cost per acquisition (CPA), and shopping cart abandonment is examples of bi-weekly metrics. 3. Monthly Because of traffic trends or, more likely, your marketing patterns, monthly metrics necessitate a longer data window. Email open-paced, multichannel interaction, scope, and add-to-cart abandonment are examples of monthly metrics (or other micro-conversions). 4. Every three months At least as described by these time intervals, quarterly metrics are the most strategic. These quarterly metrics will be the long-tail activities that prove that your company is thriving and rising, while your weekly and bi-weekly metrics have shown that your business is stable and surviving. Email click-through, consumer lifetime value, and subscription rate are examples of these metrics. Crucial eCommerce metrics 1. Conversion rate The percentage of visitors to your website who become customers is referred to as your conversion rate. An industry-standard conversion rate is about 2%, which might sound poor when considering the number of people surfing the internet every day. This is why the eCommerce competition is extremely fierce. Your conversion rate is acceptable if your online store makes one sale for every 50 visitors. However, due to the effectiveness of their eCommerce website, some online retailers may have a much lower conversion rate, while others have lifted theirs above 2%. 2. Abandonment of cart Abandoned shopping carts, or cart abandonment, occur when customers add goods to their shopping cart and then exit the store without purchasing. When this happens more often than expected, it’s crucial to figure out why the customer would leave if they were curious enough to fill their cart. There are various causes for cart abandonment, with an estimate of 75% of all online shopping carts being abandoned. 3. Average order value The average order value in your online store is just what it sounds like: the average monetary value of customer orders. This can be found in the dashboard of your eCommerce platform. This is a crucial statistic because it tells you how much money you make per client. Since it depends on what you’re selling, there’s no “standard” average order value to equate to yours. Instead, compare the cost of attracting new customers to the average order value. This will assist you in determining how much money you have available to spend on consumer acquisition. 4. Rate of Bounce The number of website users who leave without viewing a second page is known as your bounce rate. This is traffic made up of people who come to your storefront for a few seconds and then leave without engaging. The average bounce rate is 36% or 36 visitors per 100. Auto-generate data with Atom8 Normally, you have to use Google Analytics and your platform dashboard to gather data. However, these are often raw data that you need to calculate and visualize to attain the final performance pattern of your store. If you don’t have a centralized data gathering system, i’s easy to forget some data points that might mislead your analysis. With Atom8, this is perfectly preventable. Every order placed in your store will be automatically generated into a spreadsheet that is connected to your CMR. This way, you no longer have to manually update information at the end of the day. Not only does it eliminate human error, but it also helps foster productivity. Check out Atom8 for BigCommerce stores today and enjoy your work!
