The directions of B2B eCommerce development vary from business to business. However, there are coincidences among various eCommerce business growth that create B2B eCommerce trends. Catching and understanding the latest trends will help your business gain outstanding achievements in current eCommerce contexts.
In this post, we will go through the latest and striking B2B eCommerce trends in 2021, which will make considerable impacts on your business activities.
Have You Known Those B2B Ecommerce Trends 2021?
The Domination Of Millenials
The targeted eCommerce customers have been replaced by Millenials, which account for 60% of eCommerce B2B purchasing decisions. Millennials, who have been exposed to the digital world and acquaintanced with technology, usually spend their time on eCommerce platforms and buy products. Consumer behaviors can easily influence Gen Y buyers. Then, if you want to attract them, publishing previous customers’ feedback or using KOLs for online reviews will be the best approach.
Moreover, they are self-educating. The content marketers need to pay attention to this point to generate informative, useful, and persuasive product descriptions. The Millenials want to know clearly what these products mean to them and why they need to buy before making final decisions.
Arising Security Threats
The extremely fast movement of stores expanding to eCommerce platforms in the pandemic contexts has created tasty prey for hackers or informational criminals. Increasing website security, debugging errors, and enhancing tasks accuracy must be the priority for eCommerce businesses in 2021.
Moreover, the security of customers’ information has been threatened due to the intensive competition among eCommerce businesses. The customers’ information leakage from this company will be the chance for other companies to attract those customers. To avoid losing your purchasers and protect the private rights of customers, it is truly necessary to pay more attention to this issue.
As the sellers and buyers come closer to each other, mass communication is no longer effective. Not to mention customers today prefer personalization in customer service and marketing strategies as they want to be treated differently, that is based on personal requests, preferences, and interests.
This B2B eCommerce trend has proposed some new adjustments in marketing strategies. The marketers should use the customers’ behavior tracking to analyze and group customers into suitable segmentation thus launching a well-matched marketing strategy such as favorite products recommendation, messages that address customers’ concerns, etc.
This is one of the most remarkable B2B eCommerce trends. Business runners tend to use automatic applications to convert manual operations to automatic ones. These innovations will boost productivity, reduce repetitive tasks thus help you complete more tasks in a short time.
Moreover, you can use the prebuilt workflow from automatic software like Atom8 to run your business smoothly without any mistakes. Check out the app here:
Atom8 helps merchants minimize manual and repetitive tasks.
Also, some automatic applications allow you to customize your own workflow depending on different purposes and working styles. With automated tasks, you can save a lot of time and labor cost and have a chance to invest in more valuable things.
Increased Self-Service Tendency
Recently, people want to do the shopping process by themselves, including choosing products, completing checkout procedures, choosing shipping services, keeping track of the delivery process, etc. This tendency has created a new B2B eCommerce trend.
The intervention of staff or inappropriate suggestions from your eCommerce stores will disturb them and interrupt their personal experience. It’s ideal if you can support exactly what they need at every buying step. However, all you need to do should be recommendations and give chances for purchasers to make their own decisions. This approach will make customers appreciate our customer services and feel free to shop online without any disturbance.
The wonderful business runners need to catch up with the latest B2B eCommerce trends if they want to possess a large market share and robust growth. Our information above will be useful sources for your eCommerce innovation and improvement in 2021. Start to be a trendy eCommerce business now!